Management Training

Management training isn’t just for newbies and novices – managers and supervisors of all levels and all ages need actionable management practices to bring to their department, division or company. Learn how to be the best boss you can be by expanding your management skills, managing change effectively and bring strong leadership into your everyday management practices.

One important way to judge your success as a manger is by the success of your employees. An effective manager isn’t just a boss who can extract the most productivity from his people, but the one who produces great future managers. How can you be sure that under your leadership managers will blossom?

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Question:  “As a help desk employee, I take calls from people having computer problems. Before this job, no one ever criticized my work, but lately my manager has received numerous complaints. Since every call is recorded, it’s clear that I have not been nasty to anyone. However, my boss always wants to appease the callers, so he lectures me about anything that seems negative. These constant reprimands are very demoralizing. Most recently, I got in trouble with a caller who couldn’t find a serial number. Our web site clearly states that this number is required when calling the help desk. The woman got upset and began to argue with me.  Instead of arguing back, I told her how to contact my manager, then hung up the phone. The tape clearly shows that I was not ugly or smart-alecky, but my manager says I should not have hung up. I am well-educated, with much more extensive computer knowledge than this job calls for. I am also rather introverted. I have started looking for a new position, but would like to know how to avoid these problems in the future.” — Depressed

If you approve intermittent FMLA leave for an employee’s serious health condition, you’ll have a tough time arguing later that the employee’s disability means he’s unable to perform the essential functions of his job. That’s because you’ve already shown that periodic absences didn’t interfere with running the business.

QUESTION: As we enter the back-to-school season, office supplies have begun to disappear. Does anyone have any policy or procedure in place to thwart this type of behavior? In your experience, will a firm but diplomatic e-mail help? It's getting expensive and embarrassing as large quantities walk away.— K. in FL

Many lawsuits result from relatively small, manageable disputes that weren’t dealt with directly, often because HR simply didn’t know what to do or feared making it worse. Here are my favorite strategies for dealing with disruptive conflict, based on the book Resolving Conflicts at Work by Kenneth Cloke and Joan Goldsmith.

Vouchers for compact fluorescent light bulbs and rooftop solar panels have taken their place next to health insurance and flextime as popular employee benefits. Young job-seekers want to work for socially responsible, environmentally friendly companies. That’s one reason more companies have begun offering “green” employee benefits.

The immigration law landscape keeps changing, and employers must keep up. Even employees who are in the United States illegally can sue you for unpaid overtime. Now you also have to be aware of another risk: Clever attorneys have begun filing RICO Act lawsuits, alleging that some employers are essentially running “mob” operations by knowingly hiring illegal immigrants.

Which of your workers are eligible for overtime pay? Which are independent contractors versus employees? It soon won’t be good enough to guess … get ready to document and show proof.
Do you own residential property that’s been producing a marginal profit or a loss the past few years? Short of raising the rent, you’re fighting an uphill battle as your expenses continue to grow each year. Surprisingly, many landlords don’t claim all the deductions they are entitled to. Here are the “top 10” deductions on the list:
Comments supervisors make on performance evaluations can come back to haunt the company—especially if they concern the FMLA. That’s why HR should carefully review performance evaluations and tell supervisors to zip it when tempted to gripe about FMLA leave.
You may have heard about the MBA oath. It was created by a couple of Harvard Business School students and has spread to business school campuses around the world, leading to a book on the topic. If the MBA oath were to cause even a few leaders to stand up and say out loud how they intend to conduct themselves, then it would be worth the effort of writing and promoting it.
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