From the ranting heard at political protests and on reality TV, it’s clear these are angry times. The problem is that many of us don’t know how to effectively handle an angry ranter when confronted with one. We can learn much from customer service professionals, who have honed their skills in defusing a hothead—and not taking it personally.
Management training isn’t just for newbies and novices – managers and supervisors of all levels and all ages need actionable management practices to bring to their department, division or company. Learn how to be the best boss you can be by expanding your management skills, managing change effectively and bring strong leadership into your everyday management practices.
One important way to judge your success as a manger is by the success of your employees. An effective manager isn’t just a boss who can extract the most productivity from his people, but the one who produces great future managers. How can you be sure that under your leadership managers will blossom?
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“My senior admin recently asked us what we should discuss during our monthly admin meetings,” a reader wrote. With time at a premium, this is a good point, as there’s an ever-increasing need for groups to get more real work done during regular meetings. Suggestions for making your next admin meeting more productive:
Moving on up can be thorny if you’re not prepared to make the transition from peer to supervisor. David Peck, aka “The Recovering Leader,” offers six points to consider during and after a promotion: