It happens: A supervisor wants to discipline an employee, but HR or upper management nixes the idea because it knows something the boss doesn’t. Perhaps the employee had suffered discrimination in the past and was placed in a new position for a fresh start. Be prepared for legal fallout if you wind up disciplining the supervisor.
Management training isn’t just for newbies and novices – managers and supervisors of all levels and all ages need actionable management practices to bring to their department, division or company. Learn how to be the best boss you can be by expanding your management skills, managing change effectively and bring strong leadership into your everyday management practices.
One important way to judge your success as a manger is by the success of your employees. An effective manager isn’t just a boss who can extract the most productivity from his people, but the one who produces great future managers. How can you be sure that under your leadership managers will blossom?
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Base pay for administrative professionals across the United States is expected to remain consistent with 2010 levels, according to the OfficeTeam Salary Guide 2011. The average increase in starting salaries for all positions is 1.1%, with slightly larger gains forecast in customer service and health care.
“All first drafts are terrible. I don’t care if you’re Hemingway.” That comes from a writing professor who may as well have been talking about email. No email should be sent without revision. Here's an email etiquette checklist to follow:
As a management professor at Stanford, Robert Sutton heard many tales of woe that led to his business best-seller, The No Asshole Rule, whose thesis was simple: Don’t hire jerks. Beyond jerkdom, however, Sutton has a few suggestions about how to behave and how not to behave as a leader:
If Angie Fuller hadn’t discovered the Standard Operating Procedure manual her predecessor left, she wouldn’t have known how to do her job. Once she’d settled into her new position, she began updating the SOP manual to accurately reflect her evolving role. Follow Fuller’s tips to create an SOP manual for your role.