Management Training

Management training isn’t just for newbies and novices – managers and supervisors of all levels and all ages need actionable management practices to bring to their department, division or company. Learn how to be the best boss you can be by expanding your management skills, managing change effectively and bring strong leadership into your everyday management practices.

One important way to judge your success as a manger is by the success of your employees. An effective manager isn’t just a boss who can extract the most productivity from his people, but the one who produces great future managers. How can you be sure that under your leadership managers will blossom?

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After last year’s salmonella outbreak, in which thousands became ill after eating contaminated eggs, a billion of them were pulled from stores. Much of the blame was attributed to poor federal oversight and lack of coordination across federal agencies.

Q. I think one of our employees falls within the administrative exemption under the Fair Labor Standards Act (FLSA), but I’m not sure if he “regularly exercises discretion and independent judgment.” How can I make that determination?
As customer satisfaction scores continue to decline, take a page from the Ritz-Carlton playbook to motivate your team and to improve the service you offer your customers.

Clear the deck, scrub it down and start over? Remove everything and put back only what you need? In your dreams! If "cluttered desk," "cluttered mind" is your motto and purging your work station of clutter is only a dream, approach it one problem at a time. Use these seven steps to "declutter":

Average employer-paid health benefit costs have increased about 6% per year for the last five years. At least in the short term, the year-old health care reform law may make the problem even worse. All the more reason to act now to get your health care costs under control. One of the most effective ways: conducting a dependent audit to make sure the people you're covering are actually eligible for insurance benefits.

The EEOC has determined that the Houston Fire Department subjected firefighter Jane Draycott to a hostile work environment when it failed to address her complaints of sex discrimination and retaliation. That finding could prove costly to the city of Houston, since Draycott is suing the department.

Courts don’t like it when employees are treated unfairly. On the other hand, judges don’t want to serve as HR courts, either. That’s why they generally defer to management decisions that seem fair and honest. Judges prefer it when employers investigate allegations of employee wrongdoing before they fire someone—but they don’t require that the investigation be perfect.

Q. We recently advertised internally for a current employee to do six to eight hours per week of office cleaning for an hourly wage. An exempt employee responded indicating that he would like the extra pay. Is it OK to pay him the hourly rate for his share of the cleaning work in addition to his salary?
Typically, federal courts tend to uphold the U.S. Department of Labor’s interpretations of the Fair Labor Standards Act. But now the 9th Circuit Court of Appeals has rejected the DOL’s interpretation of what it means to be an outside salesperson under the FLSA.

Employees tend to get angry if management dismisses or turns a blind eye to some perceived injustice. That anger may manifest itself in many ways, including refusing to cooperate with reasonable requests. You don’t have to put up with that passive-aggressive behavior.

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