The reason Taco Bell's admin team came up with its "Team of Two" training program is clear when you listen to admin Karen Walters describe managers in her building. "There were a few managers in the group who maybe weren't using admins to their greatest capabilities," explains Walters. "In their defense, they didn't have a good model." So the admin team decided to give them one...
Management training isn’t just for newbies and novices – managers and supervisors of all levels and all ages need actionable management practices to bring to their department, division or company. Learn how to be the best boss you can be by expanding your management skills, managing change effectively and bring strong leadership into your everyday management practices.
One important way to judge your success as a manger is by the success of your employees. An effective manager isn’t just a boss who can extract the most productivity from his people, but the one who produces great future managers. How can you be sure that under your leadership managers will blossom?
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At work, numbers speak volumes. If you can’t show, quantitatively, that something is improving, then how can you really know it’s improving? It’s not surprising, then, that more admins are being asked to set SMART goals—specific, measurable, attainable, realistic and timely goals—to be evaluated against.
A comprehensive document management system can help your business boost productivity, improve the bottom line and stay out of legal trouble. Here are three ways to organize files for easy retrieval, establish a record retention schedule and tame your wild email inbox.
Say you have one right-hand manager whom you’ve relied on for years. That person suddenly resigns. You have to choose a replacement from several competent managers. Who will get the plum promotion? There are five essentials that most CEOs share and look for in people they promote:
Even though it’s a cliché, it's still true that our greatest strengths can also be our greatest weaknesses. For Thomas Jefferson, his strength lay in trusting people. But when it came to financial matters—he trusted too much. To use the signature phrase of a much later president, Jefferson needed to “trust but verify.”
Terminations are the spark to many employment lawsuits. And for each of the six kinds, there are some common steps employers can take to make sure they defend themselves if the termination is challenged in court ...
Office managers are constantly pressed for time and looking for time-management answers. The sad fact is, most timesaving “secrets” are the best practices you’ve been hearing about since the advent of paper clips. The trick is, you have to try them out to discover whether they match your work style. And then you have to stick with them to gain the benefits. Here are 9 timesaving tech tips recommended by office managers:
Disciplinary and termination meetings are emotionally charged events that carry the potential for nasty words, hurt feelings and even legal troubles. You never know how employees will respond. But you need to be prepared for anything. Four do’s and don’ts to defuse rants and avoid lawsuits:
Do you “play favorites” with certain employees? Most managers would probably say “no,” but people often harbor unconscious perceptions that can influence day-to-day decision-making and job reviews of the employees they manage. Several factors unrelated to employee performance can impact evaluations conducted by managers.