Leadership Skills

Don’t just be a boss — be a leader. Maximize your leadership skills in the five most crucial areas: decision making, executive coaching, leadership training, strategic management and understanding your leadership style.

Situational leadership changes depending on the type of leadership (direction and support) each of your employee’s needs. Emotional leadership is based more on the theory of emotional intelligences and relates to the situation at hand.
Access more articles, tools and advice on maximizing your leadership skills.

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"It's a fact of business life," writes professional speaker, consultant, and customer-service expert Peggy Morrow. "To keep your competitive edge, you must be constantly upgrading the quality of the service you offer." That's true regardless of what kind of "customer" you have or what kind of "service" you provide.

Most states operate on a fiscal year that ends June 30, so state agency buyers typically crank up their spending in the late winter and spring. In many cases, they'll spend unused funds in their budget to justify the same or higher funding for next year.

You’ve analyzed the data and completed the forms. Now you need to meet with the employee. While this is the part of performance reviews most managers dread, the session doesn’t have to be tense or uncomfortable. It can be a productive, enlightening and morale-boosting exchange. The key is to go into the review interview fully [...]
Issue: As outsourcing grows and gains popularity, you need to prove your value to the organization.
Benefit: Protect your job and build a reputation as a "big-picture" ...
During a merger or acquisition, senior executives typically huddle behind closed doors trying to produce synergy in the combined company. Meanwhile, front-line managers try to keep good employees from quitting, while promoting teamwork among shellshocked workers.
In the aftermath of Sept. 11, 2001, it’s futile to think we’ll resume our business-as-usual lives. We won’t. At least not yet.
Try this: Tell your employees what’s expected of them and give them the opportunity to do what they do best every day.
Strategic thinking might be hard to teach, but it’s easy to compose a memo that burnishes brilliant thinking.
When we ask Working Smart readers what challenges they face as managers, the issue of moving from a hands-on doer to a delegating leader often vexes them.
The late David Ogilvy said that one key to his success as an advertising whiz was periodically running ads he knew would fail.
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