Don’t just be a boss — be a leader. Maximize your leadership skills in the five most crucial areas: decision making, executive coaching, leadership training, strategic management and understanding your leadership style.
Situational leadership changes depending on the type of leadership (direction and support) each of your employee’s needs. Emotional leadership is based more on the theory of emotional intelligences and relates to the situation at hand.
Access more articles, tools and advice on maximizing your leadership skills.
When Apple changes a policy and offers a fantastic new benefit to its fans, 2% of them won’t be able to use it or don’t like it for whatever reason. That 2% are angry, and they let the brand know it by badmouthing or writing an angry letter.
From the ranting heard at political protests and on reality TV, it’s clear these are angry times. The problem is that many of us don’t know how to effectively handle an angry ranter when confronted with one. We can learn much from customer service professionals, who have honed their skills in defusing a hothead—and not taking it personally.
Teachers at the Pennsylvania Cyber Charter School call working from home a “primo perk.” A high percentage of the school’s 600 employees are young, so the organization focuses its benefits on the needs of the twenty- and thirtysomethings who work there.
If a star employee has ever surprised you during an exit interview by saying she had been dissatisfied with her job for a long time, you’re not alone. It’s common to find a vast divergence between employee satisfaction and management’s take on the situation. Managers frequently make five big mistakes that can send your valued employees packing. Luckily, they’re easy to fix.
Getting good employees these days may seem like shooting fish in a barrel, but keeping the best people never has been and never will be easy. A full quarter of your highest-potential employees may plan to jump ship within a year. Mistakes to avoid:
I’m new to HR and feeling a little overwhelmed. Between administrative stuff, legal compliance, benefits, performance management and all the other aspects of the job, I’m having a hard time prioritizing. Can experienced HR people suggest any tips, tools or resources to help me keep track of what needs to be done and what I need to focus on first?—J.A., Florida
Today’s economic climate has caused employers to cut budgets and workforces—and expect workers to do more with less. As they see colleagues laid off and their employers cutting back, employees are more concerned than ever about their own job security. It makes sense for employers to address stress issues in their workforces, since increased stress affects not only employees, but employers’ bottom lines.
Organizations typically approach diversity from three perspectives: with their heads, with their hearts or with their wallets. When you see a diversity effort that failed, or just didn’t deliver the intended results, it’s usually because that organization approached the effort from just one of those mindsets.
Are you overlooking competitors? With so many people using search engines to locate local services, anyone who uses the same keywords and phrases becomes your competitor.
Question: ‘In my company, the only way to get a decent raise is to be promoted, so I decided to apply for a management job. I expected to receive the same salary as my friend, who has a similar position with another team. When I got the promotion, my new boss didn’t say how much my raise would be. However, he asked me to commit to staying in his department. I told him I would stay as long as the money was right. It turns out that I not only make less than my friend, but I also work about 50% more hours. This promotion has been bad for my health, my family, and the quality of my work. At this point, even a huge raise would not make me happy. I want to transfer to a different department, but I am not sure how to go about it.” — Underpaid & Overworked