Leadership Skills

Don’t just be a boss — be a leader. Maximize your leadership skills in the five most crucial areas: decision making, executive coaching, leadership training, strategic management and understanding your leadership style.

Situational leadership changes depending on the type of leadership (direction and support) each of your employee’s needs. Emotional leadership is based more on the theory of emotional intelligences and relates to the situation at hand.
Access more articles, tools and advice on maximizing your leadership skills.

Too often, customers never see products and services until they’re in stores. That’s too late. Use “who” and “what” questions to identify who your market is and what it needs.

More than 400,000 U.S. citizens retire or separate from the military every year—and most of them look for jobs when they do. Companies such as Union Pacific Railroad, GE and Home Depot actively recruit veterans. Your organization could probably benefit from hiring military veterans. To attract them, align your recruiting and employee benefits with their needs.

Lauretta Hannon dithered around in safe jobs for nearly 20 years before taking the plunge in the career she really wanted, as a writer. Hanging onto the security of a steady paycheck is a fear that’s hard to overcome, she rationalized. She knows that life is full of losses, but she also knows that every living creature gets about 2 billion heartbeats, so we need to make the most of them.

Employers that let bosses get away with ethnic slurs risk having an unsympathetic jury decide whether and how severely to punish them. If you don’t send a strong message to those who use slurs that such behavior is unacceptable, you risk creating a corporate culture that encourages more of the same—and you may also empower supervisors to retaliate against the targeted employee.

Read any good books lately? Maybe the next one you ought to pick up is your organization’s own policy and procedures handbook. If I were to quiz you about it right now, could you score 100%? If not, as one court recently warned, a judge may just... throw the book at you!

It’s a myth that good work makes a good career—rather, good office politics makes a good career, says career columnist Penelope Trunk. Here’s are four common-sense rules to follow. They'll make people want to work with you, and boost your credibility and influence in the process.

Research from the University of Victoria shows that most people hold regret in high regard, partly because it helps them make sense of things and fix them. In a weird way, it also feels good. Advances in neuroscience show that we learn better with an emotional connection. Regret may help us grow. Three guidelines on using regret:

In exploring whether your company should sign a contract with a supplier in another country, you’re working with a foreign intermediary. But things are starting to smell ...
Ask 100 CEOs for the weakest link in their leadership skills and more than half will probably admit, “I should listen better.” Why is it so hard for powerful people to listen?
More than 60 years ago, managers at Toyota, the Japanese car company, devised an ingeniously simple technique, later known as the "Five Whys", to fix problems in its manufacturing process. The same approach can help you lead teams to identify solutions.