Leadership Skills

Don’t just be a boss — be a leader. Maximize your leadership skills in the five most crucial areas: decision making, executive coaching, leadership training, strategic management and understanding your leadership style.

Situational leadership changes depending on the type of leadership (direction and support) each of your employee’s needs. Emotional leadership is based more on the theory of emotional intelligences and relates to the situation at hand.
Access more articles, tools and advice on maximizing your leadership skills.

Let's say one of your union employees has used her own computer to make negative comments about her supervisor on her personal Facebook page. Co-workers—Facebook friends of the employee—see the posts and start chiming in with further smears. Can you lawfully terminate these employees for violating your social media policy? Probably not.
If you’re the boss, it’s worth thinking about what kind of weather system you’re creating. Warm front or cold front? Sunny and pleasant or stormy and blustery? How do these weather systems affect the team’s results? If you’re interested in becoming a more effective leadership meteorologist, here are a few things to pay attention to:
A recent McKinsey study estimated that word-of-mouth (WOM) is the primary factor driving up to 50% of purchase decisions! While most of today’s WOM is still done in person, more people are getting in the habit of asking their LinkedIn and Facebook friends for recommendations on everything from good restaurants to a great CPA.
If you want to persuade others to embrace your proposal, follow this path: Provide a few simple, compelling facts and then integrate them into your bold conclusion.
When Apple changes a policy and offers a fantastic new benefit to its fans, 2% of them won’t be able to use it or don’t like it for whatever reason. That 2% are angry, and they let the brand know it by badmouthing or writing an angry letter.

From the ranting heard at political protests and on reality TV, it’s clear these are angry times. The problem is that many of us don’t know how to effectively handle an angry ranter when confronted with one. We can learn much from customer service professionals, who have honed their skills in defusing a hothead—and not taking it personally.

Teachers at the Pennsylvania Cyber Charter School call working from home a “primo perk.” A high percentage of the school’s 600 employees are young, so the organization focuses its benefits on the needs of the twenty- and thirtysomethings who work there.
If a star employee has ever surprised you during an exit interview by saying she had been dissatisfied with her job for a long time, you’re not alone. It’s common to find a vast divergence between employee satisfaction and management’s take on the situation. Managers frequently make five big mistakes that can send your valued employees packing. Luckily, they’re easy to fix.

Getting good employees these days may seem like shooting fish in a barrel, but keeping the best people never has been and never will be easy. A full quarter of your highest-potential employees may plan to jump ship within a year. Mistakes to avoid:

I’m new to HR and feeling a little overwhelmed. Between administrative stuff, legal compliance, benefits, performance management and all the other aspects of the job, I’m having a hard time prioritizing. Can experienced HR people suggest any tips, tools or resources to help me keep track of what needs to be done and what I need to focus on first?—J.A., Florida