Don’t just be a boss — be a leader. Maximize your leadership skills in the five most crucial areas: decision making, executive coaching, leadership training, strategic management and understanding your leadership style.
Situational leadership changes depending on the type of leadership (direction and support) each of your employee’s needs. Emotional leadership is based more on the theory of emotional intelligences and relates to the situation at hand.
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Comcast employees who sign up to mentor local school children through Big Brothers Big Sisters can use the company’s facilities to meet with their “Littles” twice a month. The workplace mentoring program is part of the cable TV company’s $10 million national commitment to support the nonprofit.
Many companies design succession plans so they can spot the next generation of leaders early and develop current employees to their full potential. If your organization is involved in such a process, step back and look: Does everyone who is tapped for special treatment come from the same race or gender? Or does the chosen group exclude older workers or the disabled?
If a star employee has ever surprised you during an exit interview by saying she had been dissatisfied with her job for a long time, you’re not alone. It’s common to find a vast divergence between employee satisfaction and management’s take on the situation. Managers frequently make five big mistakes that can send your valued employees packing. Luckily, they’re easy to fix.
The 3,000 military veterans, National Guard members and reservists who work for Gaithersburg, Md.-based Sodexo have their own club: the year-old HONOR group. The networking group within the giant food-services company offers support, guidance and resources to employees and families connected to the military.
Let your body language broadcast your confidence ... Keep track of your “must read” pile with Delicious.com. It’s a particularly useful tool for longer-term storage of important articles, and you can access it from any device ... On your résumé, list accomplishments, not just job duties.
Let's say one of your union employees has used her own computer to make negative comments about her supervisor on her personal Facebook page. Co-workers—Facebook friends of the employee—see the posts and start chiming in with further smears. Can you lawfully terminate these employees for violating your social media policy? Probably not.
If you’re the boss, it’s worth thinking about what kind of weather system you’re creating. Warm front or cold front? Sunny and pleasant or stormy and blustery? How do these weather systems affect the team’s results? If you’re interested in becoming a more effective leadership meteorologist, here are a few things to pay attention to:
A recent McKinsey study estimated that word-of-mouth (WOM) is the primary factor driving up to 50% of purchase decisions! While most of today’s WOM is still done in person, more people are getting in the habit of asking their LinkedIn and Facebook friends for recommendations on everything from good restaurants to a great CPA.
When Apple changes a policy and offers a fantastic new benefit to its fans, 2% of them won’t be able to use it or don’t like it for whatever reason. That 2% are angry, and they let the brand know it by badmouthing or writing an angry letter.
From the ranting heard at political protests and on reality TV, it’s clear these are angry times. The problem is that many of us don’t know how to effectively handle an angry ranter when confronted with one. We can learn much from customer service professionals, who have honed their skills in defusing a hothead—and not taking it personally.