When Jan Carlzon, former CEO of Scandinavian Airlines, wanted to give customer service representatives more autonomy, he feared the board of directors would balk. Even if the board members initially approved it, they might reverse course when faced with any backlash ...
A leader in an organization can’t do everyone’s job. Instead of micromanaging, strong leaders use organizational leadership to coordinate, communicate, motivate and delegate among employees and team members. For comprehensive organizational effectiveness, each individual needs to be seen as a contributor, with the leader at the helm.
Most importantly, best-practices leadership involves keeping employees motivated throughout the process, adapting your scope or strategy as necessary, and developing an effective communication strategy.
Some people never make it to the other side because they’re more successful at being doers. This is a crucial point in determining if you’re going to move up the ranks.
Browse our articles, tools and advice on best-practices leadership.
Lead your team using Google’s “wisdom of crowds” model ... Lay the foundation for tomorrow’s workforce by developing virtual teams ... Close the gap between leader and followers by demonstrating visibly that you value employees.
The journal Chief Executive again rated its 20 best companies for leaders last year, with 3M shooting up to the top from 15th place the year before. One thing that may account for 3M’s rapid rise was a greater reliance on peer assessment.
This spring’s swine flu scare might have been just a warm-up act for a far more serious flu pandemic this fall. If you took steps to prepare your workplace for an outbreak in April, dust off those plans and check them against our list of things to do to make sure your organization keeps running in the coming months.
This month's collection of real-world quick tips from American business leaders, brought to you by members of The Alternative Board.
Move over, Google. Microsoft grabs tech headlines this month by adding zippy new features to its Internet Explorer browser. Here are four cool tricks that will save time for you and your employees.
At 26,000 feet in the air and only 400 feet from the summit of Broad Peak in Pakistan, two climbers were forced to stay in a snow cave for the night. The pair strategized a survival plan. Three things are critical to survival in those conditions, which work in other situations when you have to hunker down:
Fixating on setting and meeting goals creates tunnel vision. How? Take what happened when General Motors set out to recapture 29% of the American car market a few years ago. GM execs sported lapel pins with the number 29 on them, but the company never did regain that market share.
There’s a hefty price to pay when a company doesn’t trust its employees, and employees don’t trust their company. Stephen M.R. Covey, son of the 7 Habits author, argues that if you don’t have a high-trust organization, you’re actually paying taxes on everybody’s suspicions.
Are Pennsylvania employers ready for yet another category of protected employees? Another bill has been introduced in the General Assembly that would protect all Pennsylvanians from employment discrimination based on sexual orientation or gender identity or expression.