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Your customers expect you to set the bar on customer focus, according to a new survey by the American Management Association and the Human Resource Institute.
Mary Kay Ash was devastated after her husband died. But the cosmetics
queen had a big conference coming up, so she did what she’d always done
in the face of personal problems: She put on her best face, went out
and led her team.
If you’re aware that you’re not perfect and think you might like some
help with that, bless you. That’s where an executive coach comes in. Such was the case for Deborah Coleman, who took the helm of Merix Corp., a maker of advanced electronics, in 1994.
Contrary to popular belief, credit unions aren’t just for unions, governments or Fortune 500 companies.
Driven by curiosity and enthusiasm for life, Hans Christian Oersted
discovered electromagnetism and invented the first artificial aluminum.
A satellite bearing his name now circles the globe mapping magnetic
fields, and units of magnetic strength are called oersteds. The Danish philosopher, physicist and chemist earned a reputation
within his lifetime for credible science and good judgment. But along
the way, he learned a hard lesson: Don’t promise more than you can
Here are 8 guidelines for new ventures:
Some employees can quietly listen to music at their workstation with no disruption to co-workers and no damage to their productivity. But with the explosion of new media outlets—such as iPods, Internet music and satellite radio like Sirius and XM—people can now listen to what they want, when they want and where they want.
In the years that she dominated women’s tennis, Chris “Chrissie” Evert was seen as feminine, a darling of the tour. On the tour, though, Evert was known as the “Ice Maiden.” With a steely
determination never to lose, it was her killer instincts that kept Evert at the top.
A third-year law student at the College of William & Mary,
25-year-old Anne Sommers is shaping up as a force to be reckoned with.
Even top women executives still face inequities that can lead to missed
opportunities. Likely as not, these slights are unintended, but
exclusion from “the club” remains one of the harshest penalties for a
leader. Take Theragenics CEO Christine Jacobs. She’s left out of the loop when
male board members adjourn to the men’s room, where they continue to
talk business. “It’s life,” says Jacobs. But women execs can make life fairer with these strategies: