Communication is probably the most important part of your job. Do it well, and your career takes off, your peers respect you, and day-to-day interactions are easier.
We’re all creatures of habit to a large extent, and often those habits make us speak without thinking about the impact our messages may have on those who receive them. We’ve all said things we wish we could take back, but that’s like trying to un-ring a bell: Once you’ve said it, there’s no turning back.
Communicating With Tact and Diplomacy gives you the tools necessary to communicate well in any workplace situation.
How silence can be used as an effective communication tool
How sloppy word choice can undermine your credibility
Different ways to respond to someone who’s attacking you verbally
A simple exercise to gain more assertiveness
How to minimize interruptions with grace
Just say “no” and mean it
What it means to “double-bind” a statement — are you guilty?
When to say “thank you” and why this is so important
How to determine if you’re a poor listener
Handling the anger of others
Don’t let verbal and visual miscues ruin your career.
Mary Ellen Slayter Editor, Administrative Professional Today
P.S. Your satisfaction is unconditionally guaranteed. If Communicating With Tact and Diplomacy fails to meet your needs, we will refund every penny you paid – no hassles, no questions asked.
Hear a Free 90-Second Clip of Communicating With Tact and Diplomacy from Fred Kniggendorf:
About Your Speaker:
Fred Kniggendorf, Ph.D., is a training and adult education consultant. He has more than 30 years’ experience in business and manufacturing, primarily in the areas of management, customer service, training, and business writing with U.S. Steel, the American Management Association, and, most recently, as president of Gravyloaf, L.L.C. He is a sought-after speaker at conferences and on-site corporate training courses, and has travelled extensively throughout the United States and abroad facilitating training courses for a wide variety of clients.
Who Should Listen:
Supervisors and managers
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