Discover the strategies for a collaborative workplace.
The Growing Problem of Workplace Incivility: How to Reduce Rudeness, Encourage Courtesy & Create a More Professional Atmosphere
From raunchy reality shows to parent brawls at Little League games, incivility seems to be everywhere – so it's no surprise that rudeness has also invaded the workplace.
Squabbling employees, screaming managers, colleagues who never respond to emails, co-workers who send texts while you're talking to them… all these people seem to have forgotten the basic rules of courtesy and respect.
Offensive behavior among colleagues carries a high price, because "civility" at work means more than just good manners. Respectful treatment creates the foundation for cooperation between individuals and collaboration among departments. When people are rude and disrespectful to one another, they are much less likely to share information, contribute helpful suggestions, or offer assistance with problems.
In just 75 minutes with The Growing Problem of Workplace Incivility, you will learn to recognize the signs of an incivility epidemic at work, and then discover specific strategies for improving co-worker relationships, turning around a team, or changing an entire organizational culture. The program includes the following topics:
Why common courtesy is not so common
The vicious cycle of disrespect: when rudeness leads to revenge
7 warning signs of an incivility problem
Childish adults: Pouters, screamers & public attackers
Communication insults: Email bombers, cyberjunkies, & nonresponders
How incivility hurts productivity and increases turnover
Why professional adults sometimes act like brats
Quick Quiz: Taking an honest look in the mirror
How silent bystanders and wimpy managers encourage offensive behavior
Dealing with drama: Gossips, snobs & office divas
How co-workers can learn to have civil conversations about incivility
Using a "team turnaround" to make your group more collaborative
Legal hazards: frat boys, closet bigots & sexual predators
5-step formula for changing an organizational culture
Beyond civility: 12 signs of a truly collaborative workplace
Find out the strategies you need to turn your office from an uncivil war zone into a collaborative workplace.
Pat DiDomenico, Editorial Director Business Management Daily
P.S. Your satisfaction is unconditionally guaranteed. If The Growing Problem of Workplace Incivility fails to meet your needs, we will refund every penny you paid – no hassles, no questions asked.
Hear a Free 90-Second Clip of The Growing Problem of Workplace Incivility from Marie McIntyre:
About Your Speaker:
Marie G. McIntyre, PH.D. writes the weekly workplace advice column Your Office Coach, which appears in newspapers nationwide. Her practical, down-to-earth advice is based on years of experience as a manager, HR director, and consultant. Marie’s latest book, Secrets to Winning at Office Politics, has been described as “a survival manual for the corporate jungle.” She is frequently quoted in national publications, including Fortune, The New York Times, The Wall Street Journal, & CNBC Online. As a consultant, Marie has worked with a wide variety of business and government organizations, including Cisco, The Home Depot, Tyson Foods, AT&T, and Panasonic. She also provides individual advice and career coaching through her website yourofficecoach.com.
Who Should Listen:
Supervisors and managers
This recording is sponsored by: Business Management Daily 7600A Leesburg Pike, West Building, Suite 300 • Falls Church, VA 22043-2004 (800) 543-2055 • Customer@BusinessManagementDaily.com