One of the most critical leadership skills for any manager
How to Manage Conflict in the Workplace
Studies say managers spend 60 to 90 minutes of every workday dealing with some form of conflict.
Let me guess. Your supervisors tackle all these conflicts with a proactive, positive, problem-solving approach, right?
Not likely. Many (if not most) supervisors take the path of least resistance … ignoring confrontation at all costs. The result: Productivity takes a hit, morale gets crushed and the door opens wider for legal liability.
With How to Manage Conflict in the Workplace, discover "HR turnaround strategies" that will help you and your managers end workplace combat — but in a fair, compassionate, constructive way. You'll learn how to become a coach and mentor, rather than unilateral decision-maker and disciplinarian.
Best of all, your trainer will be Paul Falcone, the former VP of HR at NBC Universal, and the man who literally wrote the book on conflict resolution (101 Tough Conversations to Have with Employees).
How to train managers to address problematic conduct or substandard job performance issues directly and honestly.
The correct words to help set high standards without simultaneously putting others down or turning them off.
How to structure a meeting in which two people (or groups) who avoid each other like the plague can actually sit down in a safe setting, hear each other out and hammer out a solution.
The simple “human nature” rules that can solve any inter-office conflict.
It’s easier than you think! And it’s more than simply “letting the air out of the balloon” to relieve immediate pressure. Rather, constructive engagements can help realign a team ... reset management’s expectations ... and turn around group performance.
Conflict resolution is one of the most critical leadership skills for any manager. With the tips learned in this 75-minute recording, you’ll see the drama melt away, productivity increase and (over time) watch old wounds heal.
Sincerely, Pat DiDomenico Editorial Director, Business Management Daily
P.S. Your satisfaction is unconditionally guaranteed. If How to Manage Conflict in the Workplacefails to meet your needs, we will refund every penny you paid — no hassles, no questions asked.
Hear a Free 90-Second Clip of How to Manage Conflict in the Workplace from speaker Paul Falcone:
About the Speaker:
Paul Falcone has served as vice president of human resources at NBC Universal in Los Angeles and is the former VP of human resources at Nickelodeon as well as head of international human resources at Paramount Pictures. He is the author of a number of bestselling books on recruitment, leadership development and performance management, including 101 Sample Write-Ups for Documenting Employee Performance Problems, 101 Tough Conversations to Have with Employees, 96 Great Interview Questions to Ask Before You Hire and 2600 Phrases for Effective Performance Reviews.
This recording has been approved for 1.25 credit hours toward PHR and SPHR recertification through the Human Resource Certification Institute (HRCI).
Who Should Listen:
Supervisors and managers
This recording is sponsored by: Business Management Daily 7600A Leesburg Pike, West Building, Suite 300 • Falls Church, VA 22043-2004 (800) 543-2055 • Customer@BusinessManagementDaily.com