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Centerpiece

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When a jaw-droppingly rude email arrives in your inbox, here's how to react: 1.  Draft the email you wish you could send. 2.  Start with, “Thank you.” 3.  Volunteer to get on the phone. 4.  Call her out.
Thirty percent of companies cut back on business travel in 2010 in order to economize. But for 37% of those that did, the strategy might have been penny-wise and pound-foolish. They told CareerBuilder.com pollsters that traveling less on business had a negative effect on business performance.

Say one of your employees stops by your office with a troubled look on her face. She has a complaint, but wants to speak with you “off the record.” Can you comply with her request for confidentiality? Should you? It all depends on the content and context of the complaint.

Predicted to earn more than $100 million in 2011, Lady Gaga is the latest darling of the leadership industry. Why? Because she has built a powerful brand and legions of followers by exuding charisma. A case study points out that Lady Gaga projects leadership by telling “three universal stories.”

Work/life issues are no longer women’s domain. Surveys by the Boston College Cen­ter for Work & Family and World­at­Work agree that men are struggling to balance the need to both care for their families and work to support them. Here are 11 recommendations from the surveys’ authors:

Problem: An administrative assistant works for several Johnny-come-lately bosses who think nothing of showing up late for meetings. What can she do to thwart the rude habit? Some of our readers had solutions:

Social media can be a tool to save you time and actually help your business. Here are five suggestions from OpenForum.com to get more out of it:
Q. One of our executives will be making day trips once a week to Boston from Philadelphia for a special assignment. Do we have to compensate the secretary (she is nonexempt) for her travel time to and from Boston?

The Equal Pay Act requires employers to pay women and men equally for substantially equal work. Gender can’t be a salary factor. That doesn’t mean employers don’t have considerable flexibility when setting salaries. The fact is that dozens of reasons that have nothing to do with the applicant’s sex may jus­tify different pay scales.

With tons of undiscovered shortcuts, your BlackBerry is master of productivity. Use the following 10 tips to get more done in less time:
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