Customers love telling about their experiences. They tweet about the latest movie they saw. They Facebook about their favorite restaurant. “Companies that aren’t embracing social media today are missing out on huge opportunities to capitalize on the voices of their customers,” says Ron Kaufman.
Asking questions is more effective than trying to know all the answers, says Andrew Sobel, author of Power Questions: Build Relationships, Win New Business, and Influence Others. The right questions “make people like you, trust you, and want to work with you.”
Employers continue to get marched into court for violating service members’ re-employment rights under the Uniformed Services Employment and Reemployment Rights Act. Managers on the front lines should be aware of the law and these common pitfalls:
When we think about PowerPoint presentations, we usually imagine a speaker in front of the room with a projector and a screen. But many presentations are delivered by alternative methods. One common method is self-directed at a kiosk or at someone’s computer. Creating this type of presentation is easier than you think.
Managers should make documentation of employee performance, behavior and discipline a regular habit. HR can help limit the organization’s legal liability by counseling managers to keep three basic principles in mind when documenting discipline.
Nowadays, executives more often are meeting virtually, through instant messaging, video chat and other tools. Here's how to organize a virtual meeting, and prepare participants to get the most out of the session.
Even if you included a new social media policy in your employee handbook recently, it’s time to review it again. The NLRB issued a report recently that called into question the legality of some of the wording employers commonly use in their social media policies.
Pessimists, constant whiners, gossipers ... Negativity is a common challenge that employers must deal with on a regular basis. While negativity can take many forms, its main cause is the lack of job satisfaction. Here are strategies managers can use to encourage job satisfaction and discourage negativity among employees.
If we’ve learned anything from the recent GSA scandal involving a lavish Las Vegas convention and expensive gifts to employees, it’s that not every kind of incentive program is justifiable. Follow these eight steps to create an incentive program that appropriately promotes your performance goals:
Sooner or later, a manager must be the bearer of bad news. If it’s a termination or disciplinary notice, employees may react with anger. To help keep an irate employee under control, you must keep yourself under control. Here are six tips: