Lately, Gianfranco Zaccai spends his time lying in a hospital bed. He’s not sick; he’s researching ideas for a health care client. As president at Continuum, Zaccai knows that he and his staff find the best ideas when they’re observing clients or putting themselves in clients’ shoes. He insists that staffers “go to where the lion is hunting, not the zoo.”
The IRS still needs to improve the quality of its customer service, according to a report issued by the Treasury Inspector General for Tax Administration. The report cited lengthy wait times and scheduling deficiencies as two key problem areas. But the news isn’t all bad.
When it comes to bringing legal claims, employees feel emboldened when they can paint you into a “my word against yours” corner. But they don’t feel as comfortable—and likely won’t sue—when they’re facing a case of their word against two representatives from management.
When cash for pay raises is tight, it’s hard to use that as a carrot to attract and retain employees. But the uncertain economy has many workers increasingly focused on long-term financial security. That makes retirement benefits all the more attractive. If you don’t currently offer a retirement plan, it might be time to consider establishing a 401(k) plan.
It’s a golden rule in most businesses: Salaries must be kept secret. It's almost universally accepted that mayhem would ensue in the workplace if people knew what their co-workers, their managers or—gasp—the CEO was making. Three major reasons why secret salaries are silly, according to consultant Alexander Kjerulf:
When you grant an employee FMLA leave to care for a sick relative, do you wonder what type of “care” they must really be giving to qualify for time off under the FMLA? A new court ruling defines care as being in physical proximity to the relative. Cutting a lawn in a different time zone doesn’t cut it …
In the world of baseball recently, the manager of the Washington Nationals suddenly resigned. The Nationals had just beaten the Seattle Mariners when Jim Riggleman quit. If you're considering quitting your job, Riggleman's case offers at least three things to consider:
With the increasing volume of work that everyone expects to get done, more of my clients are asking for help on improving their delegation skills. Based on the best practices of leaders who are really excellent at delegation, I’ve come up with a five-step approach called TRACK.
Just as communication at the beginning of a marriage can indicate if it will end in divorce, the foundation established early on with a new hire is crucial to productivity, engagement and retention. Onboarding programs yield the best results if they cover these five areas: clarification, connection, culture, compliance and check back.
Today’s mobile workforce is changing the concept of where work is done. Social contact manager Gist analyzed some of the data on the mobile workforce and offers a glimpse of how today’s workforce is changing as people choose where, when and how they work. Example: 3 out of 5 workers say they don’t need to be in the office anymore to be productive.