Centerpiece

Psychologists have shown how our minds often fail to see what’s right in front of us. That means any of us could fail to see the ethical big picture and almost unknowingly make an unethical choice. How to make sure you don’t fall into that trap?

Well-written job descriptions supply the practical information on positions such as responsibilities, requirements and special attributes. But job descriptions also provide the language necessary to defend hiring, promotion and transfer decisions from discrimination claims.

Ever notice how you can say the same exact thing to two different people, and they each take the comment completely differently? The best managers know how to give feedback to different employees. Here are nine personality types and how to handle them:

We all can’t be the perfect project manager, but we can evaluate our own strengths and weaknesses against many of the qualities of great project managers. Use the following summary of those best-practices traits and qualities to rank your skills as a project manager.

Determining why employees leave is one key to taming turnover. Employers often use exit interviews to identify the answer. But departing employees are often uncomfortable opening up to management. Here’s an alternative: Conduct exit interviews using online surveys.

“If only I had a bigger budget (for my department or my company), all my problems would disappear.” You’ve likely had a similar thought at some point. But is it true? Great companies, and leaders, excel at finding a frugal path when solving problems.

Did you know Outlook will Spell Check your email before it goes out, even if you forget? Do you like the Reading Pane but don’t like items automatically marked “Read”? Don’t like those Desktop Alerts that display every time you receive a new email? Click on Tools, Options ...

A consultant who was running a daily meeting for 20 employees at an insurance company noticed that he had two ramblers taking his meetings off track. Solution? He brought chocolates into the meeting ... and trained the ramblers to stick to the agenda.
Customers love telling about their experiences. They tweet about the latest movie they saw. They Facebook about their favorite restaurant. “Companies that aren’t embracing social media today are missing out on huge opportunities to capitalize on the voices of their customers,” says Ron Kaufman.
Asking questions is more effective than trying to know all the answers, says Andrew Sobel, author of Power Questions: Build Relationships, Win New Business, and Influence Others. The right questions “make people like you, trust you, and want to work with you.”