It happens to every manager: You sit down to prepare a staff member's review and realize you can remember only what the person has done the past few weeks. Supervisors should never rely solely on memory to evaluate employee performance. The most useful, easy-to-implement way is to create and maintain a log for each person. Here's how.

Delays, cramped seats, rundown hotel rooms—who needs ’em? Here are five web sites that can help you plan a trouble-free trip: FlightStats.com, Raveable.com, SeatGuru.com, TripIt.com, Packinglistonline.com.

With a little innovation, postcards can break through the clutter and deliver direct mail advertising messages to your audience instantaneously. Here are eight powerful ways to use postcards:

Business blogger Steven Berglas has been pondering whether self-starters can be made, or whether they’re born that way. At a minimum, he’s identified a few questions you can ask to ferret out true enterprising natures. Don’t take their answers literally—any version of self-starting behavior will do.

A new resource group for gay, lesbian, bisexual and transgender (GLBT) employees at Choice Hotels International is doing double duty as a support system for workers and a humanitarian ambassador for the Silver Spring, Md.-based organization.

A key part of the ADA is the so-called “regarded as” rule. Essentially, it says that if your organization treats an employee as if he or she is disabled, then the employee earns the job protections provided under the ADA—even if he or she isn’t truly disabled. What does it take to “regard” someone as disabled? It can be as simple as jotting “disabled” on an application or employee paperwork.

One possible future for magazines is to make them more like the Web — in particular, like social media and other Web 2.0 sites.

What does it take to jump the fence from your administrative role and be seen as a true leader in the company? The HR Specialist posed the following question to three of the leading HR thought leaders in America today: “What are the actions that a true HR leader takes to demonstrate leadership within an organization?” Their answers pointed to the following six actions:

A manager for PetSmart’s Pottstown and Wyomissing, Pa., stores got his employer in the doghouse after he sexually harassed female employees. It seems the manager was something of a beast. When female employees complained, they got the corporate equivalent of “Sit! Stay!” PetSmart failed to address the women’s concerns.

When it comes to meetings, an important part of a company’s internal strategic communications plan, the question of productivity is often a huge issue. Here are five common meeting pitfalls and how you can fix them:

It’s easy for employees to fall into the trap of going through the motions. Fortunately, there’s a way that employers can break the routine without breaking the bank. Strategy: Establish a program of achievement awards. If you handle things right, the awards are tax-free to employees and fully deductible by your company. What’s more, the program can increase productivity and boost morale.

A progressive discipline system is the best way to correct employee performance problems. It’s also the best way to protect against wrongful termination lawsuits. It allows you to ensure that any employee fired because of inferior performance was treated fairly and in accordance with your company’s policies. Here’s a five-step model for progressive discipline:

Q. Legally, is there a difference between exempt employees “volunteering” their time or being required to reduce their salaries (or work hours) during these slow economic times?

Have you been setting aside funds in a Section 529 plan for your child’s college education? If your child has entered school, you can withdraw the funds tax-free to pay for qualified expenses. But you may be inclined to keep the account intact for a while longer so you can build up even more savings. Don’t do it.

Amid layoffs, furloughs, pay cuts and frozen salaries, most organizations are holding onto their work/life benefits during the recession. And some of them are using flextime, telework and other employee favorites as cost-cutting strategies. Here are nine ways your organization can make strategic use of work/life benefits to cut costs, save jobs and pump up employee morale during the recession.

Are your employees performing the exact same tasks they were three years—or even three months—ago? Probably not. Layoffs have left millions of employees juggling their own tasks as well as those of departed co-workers. One byproduct: When employees’ job duties no longer qualify them as exempt from the FLSA, they can raise the “hourly” flag and sue for unpaid overtime pay.

Paul Falcone, author of 101 Tough Conversations to Have with Employees, offers these scripts to follow when you need to have awkward but essential conversations with employees. Here's what managers should say after they've said, "Hey, got a minute?" Falcone will present more of his powerful advice in Tough Talks: Scripts and Strategies for Difficult Employee Discussions, an HR Specialist webinar happening this Thursday, Nov. 12.

Alumni programs have become crucial for customer relationship building, strengthening brands, and recruiting the best and brightest. Consider these tips for building your own alumni program as part of a relationship marketing plan:

What should you do about a co-worker who takes advantage of a boss-less office? How do you bring this to your boss’s attention without appearing like a troublemaker? Here are some ideas for addressing a co-worker’s slacker behavior:

Did you just get an e-mail purportedly from the IRS? Don’t believe it. Alert: The IRS is reminding taxpayers to be aware of identity theft scams using its name, logo or web site address. The idea is to trick you into disclosing vital personal information.

A radio spot for Web site developer American Eagle tells how the company created a successful Web site for a “business entrepreneur.” Business entrepeneur? As opposed to all those entrepreneurs who have nothing to do with business?

We're considering starting a "leave donation" program in which employees could contribute accrued sick, vacation and personal leave to co-workers whose ongoing health problems drain their own leave banks. It sounds like a great idea, but I want to make sure we do it right. For those of you who have such programs, what issues should I consider as I draft the policy? Have you experienced any unintended consequences?—Bill, Colorado

“My senior admin recently asked us what we should discuss during our monthly admin meetings,” a reader wrote. With time at a premium, this is a good point, as there’s an ever-increasing need for groups to get more real work done during regular meetings. Suggestions for making your next admin meeting more productive:

Occasionally, employees work up the nerve to complain about sexual harassment only to get cold feet about pressing their complaints or naming names. What should you do if an employee complains, but then just asks for a transfer instead of identifying the alleged harasser? That’s the situation one employer recently faced.