Managing People at Work

In his book Don’t Oil the Squeaky Wheel, Wolf Rinke debunks management myths and offers counterintuitive strategies to lead readers toward “contrarian leadership.”

{ 1 comment }

Chances are your new hires get at least some on-the-job training from experienced, high-performing team members. Those same veterans are also often the employees who are chosen to attend advanced training programs, and then asked to share their new knowledge with their colleagues. But are they good trainers?

{ 0 comments }

No, the customer is not always right. But that’s no excuse for conflict between workers and customers. Usually, the customer and employee are both right and both wrong, and managers need to use care when counseling employees after conflicts erupt.

{ 0 comments }

“Companies have to break the bad habit,” writes author and consultant Bob Nelson in a recent issue of Workforce Management, “of recognizing employees only by occasionally giving them stuff.”

{ 0 comments }

In the current climate of downsizing, frequent turnover and free-agent workers, nobody talks about “career employees” anymore. This is actually a good legal practice, say employment law experts.

{ 0 comments }

Almost every organization, regardless of industry, views excellence in customer service as essential to its success. Those customers may not be outsiders: “internal customer service” has become just as important to managers and team leaders.

{ 0 comments }

Many managers and supervisors spend up to half their time attending and preparing for meetings. If you lead some of those meetings, make them as effective as possible.

{ 0 comments }

“Bagels!?!” you feel like shouting, to no one in particular. “My team is blowing it over bagels?” Yes, indeed …

{ 0 comments }

With summer upon us, are you planning to take a vacation? Will you enjoy your time off? Or will you worry that work won’t be done — or worse yet, that it will be done and thus prove you’re not indispensable? Here are some tips to help you relax when you take your next vacation:

{ 0 comments }

“Where are those slides for the Veblen proposal?” “I think they’re on Martin’s desk.” Everything in your office seems to end up on Martin’s desk, because Martin’s never at his desk. He’s been telecommuting for six months — but most of the time, you’re not sure where he is.

{ 0 comments }

Page 111 of 117« First...102030110111112...Last »