Managing People at Work

Almost every organization, regardless of industry, views excellence in customer service as essential to its success. Those customers may not be outsiders: “internal customer service” has become just as important to managers and team leaders.

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Many managers and supervisors spend up to half their time attending and preparing for meetings. If you lead some of those meetings, make them as effective as possible.

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“Bagels!?!” you feel like shouting, to no one in particular. “My team is blowing it over bagels?” Yes, indeed …

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With summer upon us, are you planning to take a vacation? Will you enjoy your time off? Or will you worry that work won’t be done — or worse yet, that it will be done and thus prove you’re not indispensable? Here are some tips to help you relax when you take your next vacation:

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“Where are those slides for the Veblen proposal?” “I think they’re on Martin’s desk.” Everything in your office seems to end up on Martin’s desk, because Martin’s never at his desk. He’s been telecommuting for six months — but most of the time, you’re not sure where he is.

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In the wink of an eye, team leaders can find themselves buried under an avalanche of reports, printouts and publications — and be uninformed at the same time. Here are a few tips that can keep you safe and sound:

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Here’s how to create a time-savings plan that will actually let you build the room you need to make changes in your work life:

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What’s the hardest thing you’ve ever done as a manager? Whether you’re a novice team leader or the CEO, odds are the answer is “Letting someone go.” Here’s some practical advice to guide you when termination seems the only solution to a performance problem:

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Are your team members feeling hot under the collar? Experts tell us there are more than 1.5 million incidents of anger-related workplace violence in the U.S. each year — and the number’s growing.

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Suspecting that an employee’s performance is suffering due to personal problems is one of the toughest situations a supervisor can face. Here’s some advice that can help:

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