Managing People at Work

When you work in an enterprise to which every position and every person is vital, the loss of any employee interferes with the workflow. It’s important to close the gap as quickly as you can with minimum disruption.

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As branch manager of one store in a chain of hardware outlets, you’re responsible both for store operations and for deliveries to wholesale customers. Your best worker, Maisy, has made it clear to you she wants Homer’s job …

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When performance problems have to be confronted, it is not always easy to get employees to respond openly. But if you can understand their behavioral cues, you can often know what they are not putting into words.

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Many managers in white-collar settings never get safety training at all. But in these circumstances managers still need to make a special effort to give the safety of their employees the attention it deserves.

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Dan knew that in the long run, working with Andy was a better investment than starting over with a new hire. Here’s the strategy he used to coach his promising but undependable worker:

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In a recent survey by the Society for Human Resource Management, men ranked work-life balance as a higher priority than did women, and workers younger than age 50 valued it more highly than did baby boomers.

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In her new book, Contagious Success: Spreading High Performance Throughout Your Organization, Susan Lucia Annunzio identifies three characteristics that “consistently distinguish high-performing workgroups around the world.”

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Your team is made up of talented people, each of whom can excel individually. But the team’s collaboration, decision making, and problem solving aren’t what they could be; usually, you end up making the important moves. Why? And what to do about it?

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Do you resent others’ career success? Here’s some advice for managers suffering from job envy:

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Many managers are proud to have an open-door policy. But if it isn’t well managed, an open-door policy can become a major source of unwanted downtime for you—time you could better spend working on your own top priorities.

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