Managing People at Work

By deciphering clues from their words and their eyes, you can vastly improve your communication with them.

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It’s worth pulling alongside drifting employees to discuss how to get more wind in their sails. Here’s how to do it.

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Without realizing it, you may be reacting to good per­­form­­ance in ways that discourage employ­­ees from repeating the achievement.

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When employees are at each other’s throats, it’s natural not to want to get between them. As tempting as it is to ignore it, it is, however, part of your job to address destructive conflict. Here’s how.

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Sometimes, even our most talented employees meet with failure. Here are five steps to take to keep productivity humming.

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“Erica’s been cutting out early every Friday,” comes the whisper in the break room. Managers don’t have time for this sort of pettiness—here’s what to do about it.

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How do you get peak performance out of employees working in jobs they think aren’t worth their time? Here are some tips to consider.

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We’re all striving to be better communicators, or at least we should be. With that in mind, let’s eliminate the following phrases from our spoken and written communication.

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Swearing doesn’t have to result in co-worker harassment or poor public relations in order for you to send out a cease-and-desist order. If you think someone’s language is a workplace problem, that’s all the justification you need to act.

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To get the information you really need to do your job well, you have to listen—not just “hear,” but really listen. How’s your approach to active listening? Take this quiz and find out:

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