Manager's Legal Bulletin

North Dakota-based Strad Oilfield Services will pay $65,000 in damages to resolve a disability discrimination charge filed with the EEOC.

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An optician with an anxiety disorder was fired from her job after her re­quest to bring her service dog to work was denied. The dog alerted her to oncoming panic attacks, and could also do other tasks, such as retrieve small objects, retrieve her medical bag and guide her to an exit.

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If you have good but temperamental people working for you, you know the problem: Your constructive criticism is often taken as a personal attack. Here’s how to offer suggestions to keep your workplace running smoothly.

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You’ve just hired a new employee. She uses a powered chair. Here are a few tips on how to make everyone feel more comfortable, from Ivy Gunter, co-author of On the Ragged Edge of Drop Dead Gorgeous, a book about her experience with a physical disability resulting from cancer.

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If you don’t make an apology the right way, it can go unnoticed or even backfire on you. Here are some tips.

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One of your star employees, Hal, is peerless when it comes to handling customers, but he con­­sistently doesn’t comply with internal procedures. For example, he fails to complete paperwork or seek proper approvals when he processes orders over $1,000. What would you do?

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CareerBuilder.com asked hiring managers which résumé terms were a turn-off. Here are the top five.

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Here are five tips for winning respect and loyalty from those whom you supervise.

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Facing a choice with ethical implications? QMR—The Respectful Workplace Company—advises keeping alert for these red flags.

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During delicate conversations when you address sensitive issues with employees, it’s the subtle things that count. Beware of seemingly minor but disruptive listening patterns that can inflame a conflict.

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