Kevin Eikenberry

When this subject comes up in training and coaching leaders, here is the most common question I get: “How can I convince my people to give better customer service?” The answer may not be as hard as you think.

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We learn in lots of ways and there are lots of tools that can be a part of our overall learning strategy—whether we are thinking about that personally or for our organization. All of these tools have pros and cons—and our job is to figure out the situation we have in front of us, and which tool is the best one for that situation. Let’s explore where the webinar fits into that schema.

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I’m a big (especially college) basketball fan, and so right now is a good time to be alive. I recently wrote on my blog about five coaching lessons we can learn from watching basketball, but today, with 16 teams left, I want to share two major lessons about coaching approaches that you can learn when you turn on the game.

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National pride, pride in your company, pride in your products, pride in your children, pride in your team, pride in self. These are things we think about in a positive light. Yet we also know that same pride can get in our way too. Let’s put this dichotomy, this paradox, into perspective with a couple of real life situations.

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A large percentage of presentations aren’t very effective or very persuasive. Why?

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Habits are at the heart of our results. If you aren’t getting the results you want in any area of life, a big key is to figure out which habits are getting in your way, then adjusting them to create new results.

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As leaders, we need to have an understanding of what is going on around us. We need to be informed, aware and observant. We must have inputs that inform us about the world so that we can make better decisions. Yet I agree that too much news is a waste of time and will possibly dampen your positive thinking or outlook. What is my answer to this balancing act then? Consider these six strategies.

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The next time you are lamenting about accountability, use the best tool on the planet. Look in the mirror.

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I’ve written about the connection between love and leadership before. Today, inspired by Valentine’s Day and thinking about the kinda-cheesy poems we wrote as kids, I want to share a simple LOVE note with you. Read it, thinking about your team, and I’ll meet you afterward.

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Indecision. I see it everywhere, and it is hurting our organizations. Floating is fun on a river, but it is no way to lead or manage an organization. Here’s my challenge for you: Decide to decide.

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