We as leaders make a big mistake sometimes, and when we fall prey to this mistake it spreads throughout our organization. I’m going to tell you what this mistake is, why it happens and how to fix it, in less than 400 words. Are you ready?
Yes, there are many times when coaching needs to be a formal sit down, with clear expectations, and planning. But effective coaching can also be a clear, quick conversation that is heard, understood and acted on.
The feedback I give you is about something you did. It isn’t about me at all, is it? Not so fast, my friend.
I’m writing this on December 19th, and I believe the only way to prepare for your most successful next year starts now. Don’t worry — the lessons I’m suggesting will apply at any time; my point is you can’t expect a few minutes spent before the ball drops in Times Square (or you leave the office for the year) to set the start for your best year ever.
Perhaps the most viral video on YouTube this week is a Santa Surprise put together by WestJet, a Canadian airline. I’d like to highlight a deeper and more lasting leadership lesson the video provides.
Over the years, I’ve come to believe and have told many groups that feedback often says as much about us as it does the performance we are giving feedback about. Even if you wouldn’t go quite that far, it is safe to say that it is difficult/impossible for our feedback not to be, at least in part, about us. This fact is something we must deal with as coaches.
I don’t often (OK, basically never) write about politics or the political system, except to look for lessons we can learn from what our leaders are doing (or not doing). That’s where this piece will end, but first, a bit of a rant. Why can’t our Congress and our president get along? I mean, we have serious issues facing us as a nation and they just keep kicking issues further out on the calendar like a little boy kicks a dented can down the sidewalk.
Last week, I wrote about a dialogue disaster, and this week I want to talk more about dialogue because it is such an important way to communicate with others.
It happens everywhere I go — and it does to you too — if you notice (and aren’t doing it yourself) … Last winter I was at my daughter’s first middle school swim meet, and I was appalled. Not by the contestants, actually I was inspired by their performances, support for each other and more, but that is for another time. I was appalled by the spectators.
This is a blog about leadership, so I want to use recent events to help us see some truths about leadership, not take a political side or further an agenda. I see three specific and immediate things for us to learn as leaders from the launch and failures of the healthcare.gov website.