After years of steep losses, Thomas Cook Group earned a profit with Harriet Green at the helm. When she became the struggling British travel company’s CEO in July 2012, it was burning through cash. Her turnaround strategy: Make decisive decisions, quickly.
To gather market intelligence and grapple with your industry’s ever-changing competitive landscape, you can’t sit at your desk. You need to expand your network and keep probing to learn more from others.
When you’re climbing the corporate ladder, you may model yourself on your superior. But sometimes it’s better to stay true to yourself—even if that means developing a distinctly different style.
In fielding highly charged emotional statements, your first goal is understanding and clarification. Your second is conveying that you care.
Sony once demonstrated the wrong way to handle a crisis.
After three years as head writer for Saturday Night Live, Adam McKay was ready to quit in 2000. But before leaving SNL, McKay took his agent’s advice and approached Lorne Michaels with a series of demands he’d need fulfilled to stay put. Employing the “least-interest” principle worked for him beautifully.
As leaders in most any line of work will tell you, becoming a leader is mainly about what’s in your head, not in your physical prowess or material advantages. Mariano Rivera is a good example.
Would-be leaders can limit their effectiveness by clinging to self-defeating actions and attitudes. In your rush to succeed, it’s easy to overreach and alienate potential allies. Avoid these four common traps to strengthen your ability to lead over the long term.
Annual reviews have been drawing fire lately. Here’s how to make them better.
Malcom McLean didn’t like to waste time, but in 1937, he had to spend most of a day waiting for his truckload of cotton to be loaded onto a ship in Hoboken, N.J. It gave him a bold idea. He saw what needed to be done to streamline shipping—but it would take him 20 years to make it happen.