Executive Leadership

Customers notice the tone you set, and so do employees.

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One day, Southwest Airlines marketer Lorraine Grubbs-West was told to
go home early and have her sons and husband dressed and ready to go by
3 p.m.

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Leaders need to find their center, says Leading at a Higher Level author Ken Blanchard. Answering these seven questions can help:

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Every leader talks about “open and honest communication.” But what is it, really?

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Right off the bat, President James Polk set four big goals: lowering
tariffs, creating an independent treasury, and acquiring Oregon and
California.

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Sir Walter Lindal grew up in hardscrabble poverty in Saskatchewan, Canada, during the Depression.

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Twelve years ago, Fred Sturdivant supervised Mark Johnson, a shooting
star who’d become a senior vice president by age 29. After the young
man left for an executive job at a tech firm, married and started a
family, the two men stayed in touch.

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Renetta McCann, CEO of the marketing and advertising giant Starcom
MediaVest Group, warns women to be prepared for isolation and
loneliness when reaching a position of leadership.

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On Dec. 4, 2003, The New York Times ran Katharine Sergava’s obituary. Unfortunately — at least for the Times — Ms. Sergava was alive and living in Florida at the time.

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Earn people’s trust by asking them to describe their activities, using simple who, what, why, when and how questions like these:

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