Executive Leadership

Pressed to the limits by his workload, Stephen Shapiro analyzed all the activities on his plate and found only a small percentage of them truly mattered. Within two weeks, he had re­­duced his weekly work hours from 110 to 20. What can be learned from this speaker and consultant’s example?

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Jay Anders sought to change the way his company trained its 9,000 employees to grow into leaders. So he shifted its focus from traditional classroom seminars to self-directed resources.

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Most CEOs do not tweet. Are they missing something? The pervasiveness of social media affords leaders a golden opportunity to connect directly with employees, customers and the public. Twitter offers a particularly easy and effective channel for executive outreach.

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Deciding whether to trust an em­­ployee, contractor or partner, start from a position of unbiased clarity and don’t rely on one’s sterling reputation.

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Learn from BP’s mistakes not to fall for your own advertising.

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If you travel a lot and run up against airline delays and lost luggage, you may be able to get faster service via Twitter than by using a squirrelly airline app, calling or standing in line to rebook.

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“We’re in an industry with 115% annual turnover,” says Brian Fielkow, president and CEO of Jetco Delivery. “Our raw number is about one-third of that.” How does he craft a culture than resonates with employees?

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Just six days before the now-famous hijacking of the Maersk Alabama by Somali pirates, Captain Richard Phillips held a surprise security drill aboard his ship. He wanted to test his crew’s ability to defend against a pirate attack.

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Inspire others by pursuing your passions outside of work as well as inside.

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In the usual model, a consulting firm parachutes a team into a client company. There, consultants analyze tons of data, then share their recommendations with senior management. The team leaves and the relationship ends. Bill Bain flipped that model.

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