In 2007, Bob Essner felt justifiably triumphant. He had engineered a successful turnaround of Wyeth, the pharmaceutical giant, after six years of reinventing the company. But even after increasing revenue by 30%—to $20.4 billion—Essner suddenly lost his job. What went wrong?
Employees need to trust you as their leader if they’re going to outperform as a team. They must believe you’ll put their interests ahead of your own. But how do you communicate you’ll do just that? The director of the National Institutes of Health, Francis Collins, provides an example.
Seize the moment that the economy is giving you … Avoid the one word that will kill your credibility … Learn about discipline from Bobby Knight.
When Sam Palmisano became IBM’s chief executive in 2002, he succeeded a superstar CEO, Lou Gerstner. In 1993, Gerstner turned around the sinking company, declaring, “The last thing IBM needs is a vision.” By 2002, however, Palmisano felt IBM needed one.
David Pensak faced a challenge during the early days of the Internet. He wanted people to understand the purpose of a firewall. But they were still grappling with the newness of the Web itself, so he had to figure out a simple way to explain a complex concept.
“Bad” publicity could prompt an influx of curious new customers as it did for celebrity chef Guy Fieri when a food critic trashed his restaurant. Here’s how to handle your next bad review.
We tend to admire leaders who proclaim, “If you can’t measure it, you can’t manage it.” But what if that’s not necessarily true?
Social media manager HootSuite offers a Monday morning checklist to beat the blues.
Top leaders connect with others easily, emphasizing shared interests and minimizing resistance. Try these techniques to communicate better with colleagues.
Wayne Goldberg knows the hotel business. He’s president and CEO of La Quinta Holdings, a Texas-based chain with roughly 7,000 employees. “I make it clear when speaking to our hourly employees that I’ve been an hourly employee,” he says. “I’ve been a maintenance person, I’ve worked in the laundry. There isn’t a job I haven’t done.”