Craig Newmark, founder of Craigslist, likes to introduce himself as the company’s customer service representative. He’s part joking, but his point is clear. By focusing on serving customers, Newmark preserves his brand.
Your body language can work for or against you. By striking a pose that makes you look confident, you actually gain confidence. Adopting a “power pose” may even enhance your performance.
Everybody seems to hate them, but performance reviews have been around since at least the Wei Dynasty in third-century China, which used an “imperial rater.” Yet at least one firm has gone ahead and ditched them.
Early on, John Woolard decided to make energy conservation turn a profit. By his early 20s, he was asking himself: “What do you do with your life? How do you make it meaningful?” Several experiences shaped his course.
Traveling emergency room doctor Mary Palmer believes that when the stakes are high, leaders have a “teachable moment” because people listen more intently.
It’s never easy to confront an employee whose performance is slipping or simply not up to par. Here are six ways to prep yourself for confronting an underachiever.
Leaders of large organizations cannot meet regularly with every employee to reinforce important points. So a CEO needs to take creative steps to communicate to a far-flung workforce. At Chipotle, the burrito chain, founder and co-CEO Steve Ells sends messages through multiple channels.
Many leaders measure their success on how well they get people to like them. They view their staff as customers—and take steps to curry favor with them. Colin Powell rejects that approach.
After three years as head writer for Saturday Night Live, Adam McKay was ready to quit in 2000. But before leaving SNL, McKay took his agent’s advice and approached Lorne Michaels with a series of demands he’d need to stay put …
When 1,000 employees hear a CEO fire someone on the spot, fear spreads among them. It lowers the odds that they’ll take prudent risks to benefit the company—and increases the odds that they’ll play it safe and shift into a mindless, order-taker mode.