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Colette Carlson

You’ve had nothing but constant interruptions all morning as deadlines loom and then the phone rings … again. Seconds later, you find yourself on the other end of a loud, complaining customer, client or colleague whose expectations haven’t been met. What do you do?

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Do you ever think about how many decisions you make within 24 hours? Although we have more choices and more information today to help us decide, it’s not getting easier. According to a recent conversation I had with a colleague and friend, Mary Goulet, the key is to Go with your Gut! Personally, I prefer the word intuition.

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Assertive gatekeeping

by Colette Carlson on August 26, 2010 3:00pm

in Office Management

Supervisors depend on you to protect their busy schedules, leaving you to deal with calls from sales representatives. You tell the reps you’ll pass the information to your supervisor, and someone will follow up should there be an interest. However, your words fall on deaf ears, and they continue to follow up. Some even stretch the truth in hopes of making a sale. So what do you do?

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Have an important meeting coming up? Need some etiquette and protocol tips to help you shine? It really is all about how you present yourself. Self-promotion is key in moving up the business ladder, and manners never go out of style.

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I feel passionate about how much time we waste comparing ourselves to others. We make assumptions about their lives, rather than recognize that they, too, struggle with their own limiting beliefs, challenges and self-doubts. If we compare ourselves only to the superachievers, we’re always going to walk away thinking we’re not good enough. We need to acknowledge that we are doing our best daily and give ourselves credit for all our efforts.

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At some point, you’ll need a referral from a supervisor or a co-worker. Referrals are an incredible way to grow your career or get offered opportunities before they become public. With a referral, you can leverage someone’s credibility, friendship and trust. Here are 5 tips on referrals you can borrow from seasoned sales professionals:

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At some point, you’ll need a referral from a supervisor or a co-worker. Referrals are an incredible way to grow your career or get offered opportunities before they become public. With a referral, you can leverage someone’s credibility, friendship and trust. Here are 5 tips on referrals you can borrow from seasoned sales professionals:

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You already know nothing is more valuable than a good first impression. What should you do if you arrived late, stuck your foot in your mouth or just weren’t feeling like your usual self during that first encounter? Should you throw in the towel and accept your fate? Absolutely not! Even though research supports the difficulty in overcoming a negative first impression, you can take action to up the odds of getting back in someone’s good graces.

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By now you’ve heard the expression the one thing we can count on is change. A cliché, but true. Why is it so hard for many of us to make long-lasting, behavioral changes even when we want to? Here’s why:

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Are any of you like I used to be? Always available to listen, motivate, brainstorm and basically provide your friends, family and colleagues with whatever they needed to play an outstanding game while you watched from the sidelines? After years of watching everyone take my advice, execute the perfect play and score, I was left with two distinct thoughts. One, it stinks being on the bench, and two, if they can do it, so can I. And so can you!

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