Colette Carlson

Out-of-Alignment?

by Colette Carlson on January 12, 2011 9:00am

in Workplace Communication

Is there a gap that feels as big as the Grand Canyon between your aspirations and your accomplishments, between the dreams you want to achieve and the reality of your current circumstances? Why do we think one thing, say another and then do something else? It’s because we’re what I call out-of-alignment.

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“I’m worried the team won’t like my suggestions.” “I’m worried I didn’t give my boss enough time between flights.” “I’m worried they’ll eliminate my position.” Everybody worries sometimes, but too much worrying becomes a mental bad habit that costs time, money and personal sanity. What to do instead? Make worry WORK for you.

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Following a speaking engagement for administrative professionals, I found myself listening to familiar comments. “My supervisor is so busy I never get a chance to have more than a two-minute conversation, and she never gives me feedback, so I never know what she is thinking.” In these circumstances you need to ask for what you need to be successful.

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You’ve had nothing but constant interruptions all morning as deadlines loom and then the phone rings … again. Seconds later, you find yourself on the other end of a loud, complaining customer, client or colleague whose expectations haven’t been met. What do you do?

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Do you ever think about how many decisions you make within 24 hours? Although we have more choices and more information today to help us decide, it’s not getting easier. According to a recent conversation I had with a colleague and friend, Mary Goulet, the key is to Go with your Gut! Personally, I prefer the word intuition.

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Assertive gatekeeping

by Colette Carlson on August 26, 2010 3:00pm

in Office Management

Supervisors depend on you to protect their busy schedules, leaving you to deal with calls from sales representatives. You tell the reps you’ll pass the information to your supervisor, and someone will follow up should there be an interest. However, your words fall on deaf ears, and they continue to follow up. Some even stretch the truth in hopes of making a sale. So what do you do?

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Have an important meeting coming up? Need some etiquette and protocol tips to help you shine? It really is all about how you present yourself. Self-promotion is key in moving up the business ladder, and manners never go out of style.

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I feel passionate about how much time we waste comparing ourselves to others. We make assumptions about their lives, rather than recognize that they, too, struggle with their own limiting beliefs, challenges and self-doubts. If we compare ourselves only to the superachievers, we’re always going to walk away thinking we’re not good enough. We need to acknowledge that we are doing our best daily and give ourselves credit for all our efforts.

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At some point, you’ll need a referral from a supervisor or a co-worker. Referrals are an incredible way to grow your career or get offered opportunities before they become public. With a referral, you can leverage someone’s credibility, friendship and trust. Here are 5 tips on referrals you can borrow from seasoned sales professionals:

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At some point, you’ll need a referral from a supervisor or a co-worker. Referrals are an incredible way to grow your career or get offered opportunities before they become public. With a referral, you can leverage someone’s credibility, friendship and trust. Here are 5 tips on referrals you can borrow from seasoned sales professionals:

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