Colette Carlson

The elevator pitch—a brief speech to create interest in your company, your product or yourself—is a staple for those in sales. You may be thinking, I’m an admin, why would I need an elevator pitch? We’re all in sales, whether we’re selling a product, an idea or ourselves to potential customers, our team members or upper management.

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The importance of discretion was recently reinforced during a panel discussion with four senior executive assistants who work for high-powered individuals.

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Recent research suggests that supervisors target those who are least likely to defend themselves. This dysfunctional pattern can be shifted if you’re willing to take action.

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Written words, especially in emails or texts, often can be misleading as they are void of vocal inflection, body language and other cues. How often have you written something with a hint of sarcasm only to discover the reader took it at face value?

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Some meetings provide a chance to interact and showcase your skills with higher-level staff. But it helps to be aware of the challenges you may face depending on whether you’re an introvert or an extrovert.

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Even the most efficient and organized admins can get sidetracked by unforeseen interruptions and unplanned demands on their time—endless emails, chatty co-workers and yet another to-do from the boss. But before you boil over, adopt these boilerplate responses so you’re not tongue-tied in the moment when you need to speak your truth.

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What message are you sending to others when you minimize your job to the point where you believe you don’t need a business card?

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Thinking about exiting your company? Conventional wisdom holds that employees leave managers, not companies. But recent LinkedIn surveys reveal deeper truths.

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“Can I help you with that?” asks your colleague as you struggle to load an ink cartridge into the printer. If your co-worker says it in a sincere tone, you’re grateful for the offer. But that same question delivered in a sarcastic or exasperated manner leaves you feeling irritated. If you want clarity and connection, pay attention to the following four vocal components.

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Research shows that young girls who are smarter-than-average tend to believe their abilities are innate and can’t be changed, whereas young boys are more likely to be­­lieve they can learn something by persevering and re-doubling their efforts. What challenge would you undertake if you em­­braced the truth that through your efforts you could find success?

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