In a meeting last year, CEO Jan W. found herself in an awkward
situation. “My whole sales staff was talking and talking about an
account that they thought was critical,” she says. “I didn’t know
anything about the account, and I was too embarrassed to admit it.”
Leaders stay levelheaded in the face of a crisis.
Instead of panicking, they grasp facts quickly and make order out of
Successful music writer and performer Missy Elliott clearly has a large
creative streak. But working as a producer for the stars (Whitney
Houston, to name one) is what earned her reputation as an executive
To see how well your organization deals with your customers’ orders, needs and problems, invest an hour each month “walking in their shoes."
In certain desperate times, you can plan only your first move
carefully. Then, you must count on yourself to handle whatever comes
Everybody, it seems, tells aspiring leaders to follow their passion. Not Thomas Stemberg.
Linus Torvalds makes an unlikely leader. The inventor of Linux, the open-source operating system now used by more than 18 million people, is disorganized and absent-minded.
When do you own up to a mistake, cut your losses and keep errors from compounding?
Use this four-step method advocated by Robert Knowling, former head of
high-speed Internet provider Covad Communications, to help your team
build a vision of its success:
To round out your qualifications as a leader, you can fix almost any
personal defect. Proof: Citigroup executive and former U.S. Treasury
Secretary Robert Rubin.