Leaders stay levelheaded in the face of a crisis.
Instead of panicking, they grasp facts quickly and make order out of
To see how well your organization deals with your customers’ orders, needs and problems, invest an hour each month “walking in their shoes."
Everybody, it seems, tells aspiring leaders to follow their passion. Not Thomas Stemberg.
Linus Torvalds makes an unlikely leader. The inventor of Linux, the open-source operating system now used by more than 18 million people, is disorganized and absent-minded.
Use this four-step method advocated by Robert Knowling, former head of
high-speed Internet provider Covad Communications, to help your team
build a vision of its success:
Renetta McCann worked her way from lowly media assistant to CEO of
media company Starcom North America chiefly by anticipating problems,
dealing superbly with people and persisting despite intense internal
When Schering-Plough leaders first thought of marketing Dr. Scholl’s
foot-care products to the Latino-American market, they feared that the
brand name would never play well with Hispanic consumers. They nearly
To round out your qualifications as a leader, you can fix almost any
personal defect. Proof: Citigroup executive and former U.S. Treasury
Secretary Robert Rubin.
Don’t make threats lightly, and don’t take them lightly.