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BMD Editors

Leaders stay levelheaded in the face of a crisis. Instead of panicking, they grasp facts quickly and make order out of chaos.
 

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To see how well your organization deals with your customers’ orders, needs and problems, invest an hour each month “walking in their shoes." 

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Everybody, it seems, tells aspiring leaders to follow their passion. Not Thomas Stemberg.

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Linus Torvalds makes an unlikely leader. The inventor of Linux, the open-source operating system now used by more than 18 million people, is disorganized and absent-minded.

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Use this four-step method advocated by Robert Knowling, former head of high-speed Internet provider Covad Communications, to help your team build a vision of its success:

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Renetta McCann worked her way from lowly media assistant to CEO of media company Starcom North America chiefly by anticipating problems, dealing superbly with people and persisting despite intense internal competition.

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When Schering-Plough leaders first thought of marketing Dr. Scholl’s foot-care products to the Latino-American market, they feared that the brand name would never play well with Hispanic consumers. They nearly stopped there.
 

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To round out your qualifications as a leader, you can fix almost any personal defect. Proof: Citigroup executive and former U.S. Treasury Secretary Robert Rubin. 

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Don’t make threats lightly, and don’t take them lightly.

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