Treat failure as temporary setback.
Look at people who are doing what you really want to do and ask: “If they’re doing that, why can’t I?”
Your organization downsized last year, closed its telemarketing center
and hired an outside call center instead. This year, sales slumped 6
percent. Around the water cooler, folks are saying it’s because
“management” fired the experienced phone reps.
A spiral-bound notebook by your phone might help the other party “remember” the conversation.
The personal items in your office contribute more to your leadership than you realize.
Successful music writer and performer Missy Elliott clearly has a large
creative streak. But working as a producer for the stars (Whitney
Houston, to name one) is what earned her reputation as an executive
When do you own up to a mistake, cut your losses and keep errors from compounding?
In certain desperate times, you can plan only your first move
carefully. Then, you must count on yourself to handle whatever comes
How do you know if you need to stretch? Ask yourself these questions:
In a meeting last year, CEO Jan W. found herself in an awkward
situation. “My whole sales staff was talking and talking about an
account that they thought was critical,” she says. “I didn’t know
anything about the account, and I was too embarrassed to admit it.”