Administrative Professional Today

If you want to influence people and effectively persuade them to embrace your ideas and follow your lead, you need to start by becoming an excellent listener, say Mark Goulston and John Ullmen, authors of Real Influence: Persuade Without Pushing and Gain Without Giving In. They identify four levels of listening.

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The bad news: Up to 80% of workers’ time spent on the Inter­­net has nothing to do with their work. Worse news: Having just a policy won’t deter them.

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There’s a good chance your job will change or disappear entirely, so you need to be ready to carry on and keep your career going when it does. Lifehacker’s Alan Henry offers five steps you can take to make sure you’ll land on your feet and hit the ground running if you lose your job.

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A great personal network isn’t necessarily one with a lot of connections—it’s one with quality connections who will refer clients to you or endorse you in a way that helps advance your career, says Joanne Black, author of No More Cold Calling.

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Strong communication skills are a must for anyone in the workforce today, and there are some things that simply should never come out of your mouth, says Roxana Hewertson, CEO of Highland Consulting Group.

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Twitter is a popular and important marketing tool these days. It’s easy to come up with interesting tweets for a fun brand that sells some­­thing people love, but what do you tweet to bring people’s attention to a relatively boring product or service?

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It’s easy to get emotional when a bank makes a mistake and money is at stake, but experts interviewed by personal finance reporter Daniel Bortz say you’re more likely to get your way if you take a measured approach to addressing the issue.

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For Apple device users, the Mailbox for iOS application is a great new way to manage your email, says Emmanuel Banks. Basically, it turns your email into an efficient to-do list that helps you boost your productivity.

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Now that everyone is spending more time texting, a few rules of the road might be in order. Geoffrey James, writing in the Sales Source column for Inc., has come up with his unwritten rules for business texting.

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Mistakes can be a valuable learning opportunity and a chance to boost your career, says author and consultant Jay Heinrichs, who recommends these four steps.

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