Administrative Professional Today

Some employees can tolerate coworkers’ swearing and rude behavior, but don’t even dream of touching their ham sandwiches.

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Use one of these leadoff sentences when disagreeing with someone.

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Find out what you really need to know from a mentor by asking, “What should I be asking you now?”

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Wow clients and others in your network by sending handwritten notes to thank, follow up with or congratulate. Video producer Ellen Barnard says she always sends handwritten notes or flowers to clients, and “they’re left with the impression that I’m really good at what I do.” …

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Next time you hesitate to ask someone for a favor, remember this: A series of studies reveal that people will accommodate you more often than you think.

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The story of Lisa Johnson Mandell serves as a healthy reminder about “staying relevant.” The 49-year-old reporter was stalled in her search for a new job until she removed old jobs and dates from her résumé and added youthful energy to her appearance.

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Tasked with recording minutes? Designate a “parking lot,” where all off-topic ideas can reside. It can be a real or figurative whiteboard where you list ideas as they pop up. Participants can pursue those ideas at a more appropriate time.

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You’re in a staff meeting when suddenly someone asks for your opinion. Or you’re in the elevator with an exec you’d like to impress. And you’re at a loss for words. Learn to improvise in any situation by using these tips from the Upright Citizens Brigade.

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Stay on schedule by not checking or responding to e-mail when you’ve got someplace to go.

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We can handle more e-mail correspondence than we think we can, but only if we handle it at the times of our own choosing.

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