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Administrative Professional Today

Las Vegas—Issuing snap judgments of those who annoy or irritate you adds to the stress you experience, argues Richard Carlson, author of Don’t Sweat the Small Stuff at Work (Hyperion).

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Close isn’t good enough when it comes to business communication. The person reading your correspondence or memo might understand your meaning if you use almost-correct words, but you’ll lose respect from those who know the difference. Test your knowledge of these commonly confused words by selecting the right one for each sentence: 1. Our manufacturing [...]

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Check Web-seller’s legitimacy. Before buying from a Web site for the first time, check it for a phone number and physical mailing address. If it has a phone number, test it before buying. If you can’t find either, the site owner may have something to hide.

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Make your instructions more memorable by boiling down your main point to its essence and phrasing it so people can easily recall and repeat it.

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Head off surprise assignments.

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Catch more errors by proofreading the last section of a document first.

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Don’t allow low attendance to destroy the exceptional event you organized.

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In her first year with her current employer, Lancaster, Mass., admin Jocelyn Rodgers received a 36 percent hourly pay increase. The next year, her pay rose another 20 percent.

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