Administrative Professional Today

The phone keeps ringing, people are forever asking for “a minute” of your time, an urgent project suddenly lands on your desk. How can you possibly plan your day when so much of your time is not under your control?

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Sending out crystal-clear, well-defined e-mail benefits you just as much as the recipient. By thinking carefully before sending a message, you take control of an e-mail exchange.

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If your last job search was pre-2001, you may be in for a rude awakening, says Deborah Walker, career coach and résumé writer. Your old résumé, which worked well before, may no longer attract employers. Here are four reasons your old résumé may not work for you …

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As baby boomers prepare to retire, offices are left to figure out: “How do we make sure all their know-how and institutional memory are left behind?” Here are a few tips for capturing admin knowledge before it walks out the door, and making sure it sticks with younger generations …

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Your cell phone could be doing a lot more for you, says David Pogue, technology expert for The New York Times. Here’s Pogue’s rundown of the “most exciting” services awaiting your cell phone.

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You’ve probably heard of the body’s instinctive “fight or flight” reaction to stress, but have you heard of “tend or befriend”?

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You’re always sending messages, even as you sit in silence. “Nonverbal cues indicate what is really being said,” says communications expert Debra Hamilton. Here are the gestures and cues you should be aware of.

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Find your dream job by evaluating how well your values align with those held by your current or potential employer.

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You’ve probably heard of mirroring, subtly copying someone else’s mannerisms to win the person over. When you want to make a good impression—fast—try these.

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Remember the “Rule of 12/12/12” to make a good impression on everyone you meet.

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