Administrative Professional Today

Send the right message with your e-mail sign-off by “mirroring,” says Judith Kallos, creator of

NetManners.com

.

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Is he giving you an honest answer? Is she angrier than she’s telling you? Watch for “tactile signs” to know what someone really feels.

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You know them well: the co-worker who spends way too much time talking on the phone, and the colleague who projects boredom in staff meetings. How can you possibly tell these people that they’re hurting themselves professionally—and should you try?

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Whether your e-mail inbox is cluttered with spam or work-related e-mail, take note: The following techniques can help you gain control of your wild inbox.

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As any writer can tell you, a first draft is seldom perfect. The best writers put their words through rigorous rewrites and revisions before they even bother to run the spell-checker. Doing the same for memos, e-mail correspondence and letters could take your business writing to a whole new level.

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Keeping in touch with clients—especially VIPs—requires more than the occasional Hallmark card. That’s why many businesses use custom cards as marketing tools.

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Where does the day go? We spend at least 36 minutes at work every day on personal tasks, according to a survey by OfficeTeam.

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Whether it’s surviving a job loss, a divorce or a negative health diagnosis, don’t buy into the “war stories” you may have heard before. You can decide what you want your outcome to be.

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As costs rise, employees are traveling less for business and using more teleconferencing, videoconferencing and online collaboration tools. Fortunately, these top-notch tech tools are now more affordable and user-friendly, making them viable meeting alternatives. Here are two virtual-meeting tools.

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Three-quarters of today’s execs use e-mail as their primary form of communication. So, make sure your messages stand out amid the e-mail avalanche by crafting them as if the boss has only 10 seconds to read them.

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