Administrative Professional Today

Susan has 30 years’ experience as an admin, while her new admin manager, Jade, is young enough to be her daughter. The age gap alone isn’t a problem for Susan, but she sometimes feels that Jade lacks “respect” for the way she does things.

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Your phone calls go unanswered. The meeting you want keeps being postponed. When the other side sees no advantage to negotiating or following up with you, the person may stall, says negotiation expert Deborah M. Kolb. Her solution? Power moves.

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Plan trips more easily with these online tools: Farecast, Google Maps and Inside Trip …

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Just as you may use a “throwaway” e-mail address when you’re filling out forms on the web, you can also play it safe with your phone number. Pick up a free, temporary, disposable and anonymous phone number from Numbr (numbr.com).

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Studies show that one in four employees suffers from bullying at work. Judy Fisher-Blando of the University of Phoenix offers these rules on handling the situation.

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“I work with a constant complainer. And now, other admins have started to join in. How am I, as the team leader, supposed to put a stop to it?” Hold a gripe session, providing a forum for negative employees to vent.

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Make sure that whenever you train new hires, your words stick like glue. Use these tips offered by professional trainer Bob Pike.

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Save time by storing “canned responses” on Gmail for commonly asked questions … Halt interruptions by giving your physical space a makeover …  Turn voice-mail messages from your mobile, home or work phone into e-mail messages … Earn the mantle of “too valuable to lose”…

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What does your organization do to keep you “engaged” — that is, motivated, productive and truly interested — at work?

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What are the best online tools to help you get things done smarter and faster? Gina Trapani, lead blogger for Lifehacker.com and author of Upgrade Your Life, is an expert at helping people master modern technology. Here’s how everyday Joes and Janes can be like master geeks, she says …

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