Administrative Professional Today

Whenever groups of people work closely together, conflict is sure to arise. However, there are ways to negotiate peacefully and calmly to ensure both sides are heard, writes blogger Tim Schurrer, who suggests adhering to the 3 A’s of conflict negotiation.

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Humor can be a positive force if it’s used to entertain, provide optimism in the face of adversity or relieve tension, writes Manfred Kets de Vries, INSEAD distinguished professor of leadership development and organizational change. But if humor comes from a place of ridicule or malicious intent, it can quickly become hurtful.

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When you work in a field that involves a lot of communication and collaboration, you can expect plenty of calls from co-workers each day. But if they don’t leave a message or follow up with an email, are you expected to call them back?

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Technology is constantly changing, but people often find that change hard to handle. So when it comes time to update the tools your company uses, how do you avoid resistance from co-workers?

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As organizations transition to electronic medical records and deal with the upcoming coding conversion from ICD-9 to ICD-10, they’re looking for coding and health information management professionals as well. Here are three more health care admin roles for you to consider.

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Administrative workers took a particularly hard hit during the recession, writes Bryce Covert for New Republic. Nearly 1.7 million ad­­ministrative support positions were lost between 2007 and 2013, and unlike earlier recessions, these jobs did not return as the economy rebounded. Instead, pro­­­fessionals are more likely to an­­swer their own phones and manage their own calendars …

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Cloud computing allows businesses to increase productivity and de­­crease costs, but moving into the cloud can be a challenge, says Rick Delgado, Life­­hack. These services can help smooth the transition.

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Attentiv is a new meeting platform that will help you design an agenda, take notes and even offers anonymous communication for those who are too introverted to speak.

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Ever had to keep covering for a boss who was frequently late, forgetful or just plain not available? We’ve got advice on what to do from experts and admins.

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It’s often hard to stay focused on the present, writes Katherine Barr for Inc. Learning to focus and spend time in the present helps you perform better at work and ignore distractions. Here are Barr’s suggestions.

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