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It’s no picnic when you have to fire people for poor performance. Wayne Downing, a retired four-star general who ran the U.S. Army Special Forces, says you’ve got to do it.
Most of his bad calls were about people, Downing admits: “I knew I had to take people out of a position. I knew they weren’t going to change, and they weren’t going to do what had to be done. But it’s traumatic when you do that.”
His advice:
— Adapted from Judgment, Noel M. Tichy and Warren Bennis, Portfolio.

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