Workplace Conflict Resolution: 10 ways to manage employee conflict and improve office communication, the workplace environment and team productivity.

Should you speak up when co-workers slack off?

Question: “Should I say something when I notice employees aren’t managing their time wisely? Often, they socialize with co-workers, with family, make personal phone calls or browse the Internet. I’m not a manager or a supervisor. I’m an administrative assistant to multiple departments and I often find myself doing the work of other co-workers when they should be doing it on their own. Also, should I log this sort of behavior? — Anonymous

 

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Workplace Conflict Resolution: 10 ways to manage employee conflict and improve office communication, the workplace environment and team productivity.


35 Responses to "Should you speak up when co-workers slack off?"

 
Cathy Simmons
said this on 14 Aug 2009 4:29:06 PM EST
Don't bother saying anything...in this enviroment the comment you will hear is that "your not a team player" and that "you have no idea what they do (even though YOU are doing it). You could "wait" till someone notices but by then the person will have gotten promoted over you. Its a no win situation. Been there time and again.

 
Bill Turney
said this on 14 Aug 2009 4:32:07 PM EST
This type of co-worker behavior is not only nonproductive, but it's generally frustrating as well. Especially when you have to pick up the slack. It can also lead to feeling depressed and overworked, which can be derogatory to your health. This type of behavior needs to be documented and addressed (in a tempered tone, of course) to the person causing the frustration. If that doesn't work, then it's time to speak with the person(s) in charge of managing the office. If the issue is still not resolved, you may want to contact your Human Resources representative for corrective action. Or, if you have one, utilize the companies Confidential Hotline. The worst thing to do in these cases is to do nothing. It won't fix the problem.

 
Barb.
said this on 21 Aug 2009 3:52:03 PM EST
I think we have some confusion here (i.e. Derogatory: disparaging, critical, insulting, offensive, deprecating, belittling) when I think you meant to use Detrimental: harmful, damaging, disadvantageous, unfavorable, negative, injurious. They are NOT interchangeable.

The biggest problem I've had in my job is that its the HR people who are goofing off, then expect everyone else to cater to their scramble to get things done.

 
Carrie
said this on 14 Aug 2009 4:34:14 PM EST
No, you need to ignore it and do your job to the best of your ability. If you spend too much time focusing on what your co-workers are doing it will start to effect how you do your job.

 
mary
said this on 14 Aug 2009 4:35:18 PM EST
Is this behavior chronic or occasional? I'm in a different building than the rest of rmy department and company contacts. Sometimes I need to "socialize" in order to keep in the loop. I try to touch base with these people at least once a week either in person or by phone. What type of personal calls are these? There are some calls that need to be made during the business day. For instance, contacting your child's teacher is sometimes necessary to do during the teacher’s free period. This usually doesn’t coincide with the business day. Has the behavior been noticed by others or just you? Before mentioning this to others, could you have a luncheon with a development session on time-management? You appear proactive in mentoring these people while at the same time trying to make your point. Then if it becomes necessary to mention this, you have some documentation to back your claim. While these diversions should not be a habit, sometimes they are necessary.

 
Mary
said this on 14 Aug 2009 4:38:21 PM EST
I don't know about saying something directly to the employee you view is "slacking" off - that can give the impression that you are the office "tattletell". Are you sure they are mismanaging their time or are they on their break? You know what they say about assuming.....

On the flip side, if you notice that someone hands a project off to you to go to lunch for three hours, than yea, I would talk to your supervisor! LOL I would probably start with who has authority to assign more tasks to your workload. Be specific and let your supervisor know what your workload consists of and what tasks will need to be put on the "back burner."

In my position, i'm expected to assist others in my work group. That doesn't mean I'm supposed to complete their work for them, but I am expected to help if they request it.

I don't worry about the way other's manage their time, if they fail to meet a deadline they will be the ones in the big office to explain why. LOL It did take me a long time to get to that point.

 
Anonymous
said this on 21 Aug 2009 2:46:58 PM EST
I'm not assuming anything. I know they dump all of their work on me. I've addressed the issues to my supervisor though no changes have been made. Ironically, when my supervisor is out of the office or is expected to be out of the office for quite some time more work gets dumped on me and ultimately I end up doing all the work while everyone is left socializing, laughing about and getting absolutely nothing done.

 
Patty
said this on 14 Aug 2009 4:57:01 PM EST
Why are you doing their work for them? Are they asking you to do it or are you just picking up the slack on your own? If they're asking you to do it because they'd rather waste their own time, then that's an issue that needs to be brought to the attention of management. I suggest that you do so by politely refusing to do these people's work for them (I'm sorry, I can't get to that today/tomorrow/this week--I have my own deadlines to meet), and management will probably pick up pretty quickly on the fact that their staff isn't getting their work done. It's not up to you to keep a log of the time being wasted--are you the time police?

If you're taking up the slack on your own...well, you've trained your coworkers that you'll cover for them as they slack off. Stop it! You may feel like it's an issue of company loyalty to ensure the work gets done no matter what, but you're not doing anyone any favors by protecting poor performers. Your company could get some really good people if these slackers were fired. I suspect that if their job security is on the line, your coworkers will start to pull their acts together. Stop enabling their bad behavior!

I also recommend that you let your supervisor know what's been going on (especially if it's causing you difficulties in getting your own work done) and what you're doing to change things. If he or she wants you to continue doing their work, then at least your supervisor is aware that you're doing work above and beyond what your position calls for. Who knows, maybe you'll get a raise out of it.

 
Another Anon
said this on 21 Aug 2009 3:04:29 PM EST
I agree with Patty. Why should you do their jobs and they still get their same salary? As long as you do it, nothing will change. If these folks are not your immediate supervisor, then you can refuse and like Patty said, blow them off by telling them you are not able to get to it today, tomorrow, this week, next week and possibly never.

 
Barb.
said this on 21 Aug 2009 4:05:11 PM EST
You may want to keep in mind though, that showing how efficient you are at doing multiple people's workloads, may result in you having that chance on a full-time basis.

I had a boss that recognized that I was trying to get a royal mess straight that had been made by co-workers, and since I did such a "good job" at it, he included that in my duties, as well as several other duties that he discovered I did better than my co-worker. She ended up getting fired and I got to do 2 people's jobs WITHOUT a raise. He would brag to the Board of Directors how good a job he had done at hiring someone who was so efficient. The Board of Directors discovered after I had left, and someone totally incompetent had taken over, that my boss had also assigned himself a nice raise for being "so smart" as to hire me.

Nothing got done after I left, but my boss and his new incompetent spent 6 mos. collecting salaries for doing nothing and when the Board demanded an explanation, they both quit. I got to go back and close out all of the books, shut down the office, and arrange for storage of all of our stuff - The Board did pay me for the time it took to do this, but I was doing it after my new job in the evenings and on the weekend, which took time away from my kids.

Walk cautiously and carry a big stick - being the efficient one sometimes come with a high price. The stick is handy to beat the boss with as you walk out the door.

 
Michelle
said this on 24 Aug 2009 2:11:53 PM EST
I'd also agree with Patty. Many of us have been caught in similar situations and have been burned by them. If these co-workers have no qualms in slacking off, they're certainly going to have no qualms in going after you if you complain about their behavior.
It's best to just stick to what you're assigned to as much as possible and letting your co-workers know that you can't get to this other work right away. If it does comes up with your supervisor, tell him/her what you have been accomplishing and why you did not have time to do this other (their) work. If the supervisor feels like something needs to change, then it's on their head.

 
Lynne
said this on 14 Aug 2009 4:57:48 PM EST
I wouldn't say anything, but I wouldn't accept projects from them. If they do not have the authority to assign items to you, I would politely say, "I would need to run this by my supervisor first so they can prioritize my workload." If they do have the authority, I would still follow the same approach and ask my supervisor, "I have been given projects X, Y, and Z. What order would you like me to accomplish these in?"

 
Fellow Admin Asst
said this on 14 Aug 2009 5:07:41 PM EST
Try to work around it. Too many people are lazy these days and you need to turn it back to them. Forget about their socializing and phone calls. Your main concern is taking on their work. Push back (gently) their responsibilities their laps. If anyone asks me to do something, and it is not my responsibility, I let them know I need to direct them to the appropriate person for proper handling. If one of the slackers is coming directly to you - let them know that you have multiple priorities on your desk already and you would be happy to help in about a week. This way you haven't said no and they'll probably go away. If they don't go away... add that you need to also check with your boss before taking anything else on to make sure he/she doesn't have anything else pending as a priority for you already. If all else fails, you need to talk to your boss about others coming to you with their work requests. Explain to your boss that others are coming to you asking you to take on one of their projects and that you are worried you will not be able to continue to primarily focus and produce the quality work he/she deserves. Hopefully he/she will back you up and give you the power to turn their requests away.

 
Debbie
said this on 17 Aug 2009 9:16:07 AM EST
I have to agree with Patty. You state you are not a supervisor and it seems odd to me that you would do their work while they play. I don't see how you are responsible for their work loads and eventually, when their timelines on work aren't met, their playtime will be over. By doing their work, you are enabling them. Why?? I would stick to my own job, meet my own deadlines and leave them to meet theirs. Being a team player does not require you to do other's work FOR them. Good luck!

 
Anonymous
said this on 21 Aug 2009 2:53:54 PM EST
I have been told I am responsible for their work loads because I'm the Administrative Assistant. What I don't appreciate is when nothing is done about those who dump all of their work on me to do and use the excuse that I'm "cross trained". While I understand the term, but I've been cross trained in the event that person is out of the office for the day, week, etc. Not when they are in the office and just don't "feel" like working on that particular project. I will be in the middle of something more of a priority and it doesn't matter; I'm expected to drop it all and focus on what they've got. I especially hate when something is due that day and it's brought to me last minute and I'm expected to cover for them. Believe me I have reported this to my supervisor and I'm left with no other options as to where I should go from here when my supervisor has yet to do anything about it. Except that mention in meetings we should all work as a team --- without bringing up examples or scenarios as to why.

 
Mary
said this on 21 Aug 2009 3:47:11 PM EST
I was in a similar situation. When my direct supervisor did nothing about it, when he was out on medical leave I went to his boss who was the department director. It was at that point that things started to change. I don't suggest that route, because it did make my life a lot more complicated when the supervisor returned to work.

I would also make a list of your workload and ask your supervisor if you can review the projects you are working on so you can assure you are priortizing them appropriately.

Have you considered asking your supervisor to give some examples at the next staff meeting because obviously his message got lost in translation. You can always elevate it, but you have to consider if it's going to make the situation worse and if it's worth it. Those are questions that only you know the answer to....

My only other suggestion would be to make sure you update your resume and keep your options open, ya know? Good luck!

 
Tamara
said this on 24 Aug 2009 1:04:53 PM EST
I don't think you are tatteling at all. If you have spoken to your supervisor about this and they have brought it up in meetings, without giving examples, I would suggest that they give examples next time. If your work starts to suffer because you are doing other peoples work, your job could suffer. I love being busy and taking on new projects, I guess i am lucky to work in a place where everyone is on the same team.

 
Phoenix
said this on 27 Oct 2009 7:56:25 PM EST
I would tread carefully on this situation. It's easy to become bitter after being burned, but the only way to keep things from getting out of control is to be in control. You can't control what your co-workers or manager do, but you can control what you do and how you respond rather than react to situations.

Do what they pay you to do. When you go above and beyond, make sure that it is thouroughly documented and brought to the attention of your supervisor. If you have the capacity to take on additional tasks without compromising the integrity and accuracy of your work, then by all means help out. Show that you are efficient, dedicated and adaptable and that you have enought backbone to stand up for yourself. It's not your job to supervise your co-workers. If you've brought it to your supervisor's attention and it's continued to happen, take it to your co-worker's supervisor. If that doesn't work, bring it to your HR representative's attention. ALWAYS operate within the chain of command. Avoid being critical or judgemental at all costs and DO NOT participate in office gossip on the subject - even to your friends in the office. You ruin your credibility. When they bring up working as a team in meetings, ask for clarification if you don't fee that that is what's happening.

Develop and maintain good working relationships with those outside of your immediate sphere of influence, this will allow you greater visibility and the opportunity for promotion. I'm not sure what your office culture is like, but it's always good to show off your networking skills. Senior staff needs to know and feel like you're one of them and not "just and Admin". Many times administrative assistants hinder themselves by putting htemselves in the AA box, which is bitter, petty, and entitled.
Hope that helps.

 
Anonymous
said this on 19 Aug 2009 3:37:55 PM EST
I would avoid "tattling" but would find ways to make known what you are working on. Ask questions, drop the name of the project etc. If the supervisor realizes/catches on to what you are working on then you could very well benefit from it. If you go to them directly it may reflect negatively on you. Of course it all depends on the people involved too.

 
Admin 123
said this on 21 Aug 2009 2:28:48 PM EST
You can say something for ethical purposes and as an obligation to the company, anonymously if possible but don't put any names out there. Eventually slackers get caught when management gets pressure to improve productivity and cut cost. I know a few people that took this approach and the slackers get thier reward in the end, all the time to slack with no job to do literally! Most important, don't follow their lead and focus to much on what they are doing because it will be compromising your stanards and leave a bitter taste in the long run. Just stay true to your nature by being a hard worker for self fulfillment and the sake of the company.

 
Daywalker
said this on 21 Aug 2009 2:44:42 PM EST
I disagree with the belief that they eventually "get caught." I've been working for over 35 years and if there's one think I've learned its that unless they are blatant and their boss has had problems, it will pretty much go (intentionally or unintentionally) unnoticed. I worked in a lawfirm where one younger woman consistently came in late, left early, wasted more time that anyone I've ever seen, and because the Parnters (I think) wanted to show their tolerance, she's still there. Where I work now there's a woman who's been in the company over 20 years. She wastes more time than the other woman and works overtime (anywhere from 30 min to an hour) EVERY DAY. Considering her salary, her overtime rate is quite high so she gives herself a nice little raise every year. Everyone has their time approved by their manager and it gets approved, but in my opinion, if you have to work overtime EVERY day EVERY week, you have time management issues. BUT, say something about it? Never. If folks like that get by with what they're doing, why change...and saying something about it will only make you look like a whiner.

 
said this on 21 Aug 2009 3:11:03 PM EST
My experience is that those in charge are usually indifferent. The nail that sticks above the rest gets the hammer.

 
Daywalker
said this on 21 Aug 2009 3:26:50 PM EST
SO simply and eloquently put.

 
Cathy Simmons
said this on 21 Aug 2009 3:29:54 PM EST
I LOVE THAT ONE!!!!!!

 
Ilja Kraag
said this on 21 Aug 2009 3:42:10 PM EST
Beautiful. Never heard of this one but will put it on my screensaver. Thank you.

 
AnonID
said this on 21 Aug 2009 3:13:41 PM EST
I agree with the 'don't say anything' people. While both sides seem to have valid arguments, the only behavior we can change is our own behavior, try as we might to create a 'fair' office/work environment, as I tell my kids, life isn't fair. Do your job, ask your supervisor to prioritize your work if you get new stuff dumped on you at the last minute, and don't worry about anyone else .. it does nothing but make you sick and disgruntled. If impossible to do, then start looking for a new position somewhere else. Life is WAY too short to be miserable where you spend the most hours of every day.

 
Annonymous
said this on 21 Aug 2009 3:49:40 PM EST
I keep a monthly log of everything I do in an Excel file called Highlights. For example, Barbara B asked me to complete her travel expense report, Manager C had me complete 5 new hire paperwork, scheduled 10 interviews for Manager D etc. Each quarter I send a copy to my supervisor so he knows what I have been doing. It's a great tool to see what I have done, who I am doing work for etc. Last time he said I made him look good because I helped everyone in the building including groups that have their own administrative assistants. You might also be able to use it to negotiate a better salary. I keep each years highlights in the same workbook, using a separate sheet for each year.

 
Been there/Done that
said this on 21 Aug 2009 3:59:13 PM EST
Your self-proclaimed job description was "Administrative Assistant to several departments." ONE admin for several departments? Are there any others? Or are you saying you report to several different officers in the one company? The problem seems to be that the job description is so vague as to leave you at the mercy of whoever drops a project on your desk. Does your "supervisor" also have controls over these other individuals? If so, then create a daily list of the projects dropped on your desk WITH the names of the requestors and ask him/her to give you some guidance as to what is most important to the business. If not, then you could make that same list, WITH the name of the requestors, and place it on a clipboard on the corner of your desk, WITH the requested DUE-BY date/time. When presented with an new project, tell the requestor to check the list and see who is ahead of them in line. Ask the new requestor to negotiate with the others on whose work is more important/pressing. This public posting of various projects forces everyone to acknowlege who is doing the work. It also allows you to credibly explain what time you have available for the next project. Requiring the requestors to negotiate among themselves for your time will take the pressure off you, while at the same time they will begin to monitor each other for time-wasting activity instead of you complaining to an unresponsive supervisor.

 
Barb.
said this on 21 Aug 2009 4:21:11 PM EST
I really like that idea. You might even expand on it to assign everyone a color, so they can more easily visually see who has been dropping off the most work. You could do it like a spreadsheet, assigning a column and color to each person who has brought stuff to you in the past. Make sure you put your supervisor first and with a color they would like, then assign the ugliest colors you can find to the others.

My commissioner does color blocks for his day, so he can see where he's supposed to be by color - he has 2 offices, 30 miles apart. He tries to spend a part of his day in each one, not usually with much success.

I tease him, we did the color block thing years ago. He now has 1 Executive Assistant, 1 Executive Secretary, 1 Admin. Assist (part-time - me), and a wife. He calls the other 3 of us "Moms 1,2, and 3," so I tease him that he's got 4 women to run his life and he actually EXPECTS to NOT have every minute of his workday committed for him!

 
DC
said this on 24 Aug 2009 10:03:35 AM EST
Best advice yet!!!

 
Tori
said this on 24 Aug 2009 7:58:38 AM EST
Have you tried this? When someone brings work to you, indicate you won't be able to complete it until such and such date because you are working on whatever projects. Even if they say it needs to be completed that day, ask them which other project you are working on should be put aside and double check with your manager to make sure that is okay. Indicate who is directing you. If you need to repeat yourself, do so. Always be professional and friendly.

We had a manager who would socialize for a large part of the day with the employees on the floor. He would have me work on things for him or for his area when he could have completed it himself. He wasn't my direct. When I tried the approach indicated above, he would sit and speak in an authoritative way and kept reiterating over and over again it needed to be completed that day. Each time he said this, I would repeat back to him I would not be able to complete it that day because of xxxx project. If I have time, I will complete it; however, more than likely that will not happen because of xxxx. This would go back and forth until finally I would stand up and say, "Okay, I just wanted to give you a heads up. If I can, I will. However, it more than likely won't be. I just wanted you to know ahead of time because I didn't want any problems to occur later one." I was prepared to speak to my manger if I got called in which never happened. A couple of years later, when new management arrived, he was let go.

Your other approach is to find another position. Transfer to another department or resign once you have something else locked in. In the end, it's your call about how much you can take and are willing to accept. This situation may never change. Only you can change how you respond to it. Good luck with whatever you decide.

 
Jocelyn
said this on 24 Aug 2009 8:18:59 AM EST
If the people that you support are giving you work last minute, I would document the date and time you were given that work, start a log. Then go to your supervisor and explain to them that you are willing to be a team player but it would be helpful and productive if the work was given in a timelier manner. This way you are presenting the problem and a solution and you are not a taddler, you are just trying to improve the situation. Maybe you could also request your job description be revamped and handed out, maybe some of these tasks that always get "dumped" on you could just be your respnsibility and then you can manage when you complete them vs. waiting to receive the task. These are my suggestions to approach the problem with some solutions that are positive and you are bringing your concerns to light but not in a non team player manner. If that doesn't work, you need to look for another job because you are not being respected if you bring posititve solutions and nothing happens, that means your supervisor doesn't care to help, and then what do you have?

 
Freda
said this on 24 Aug 2009 8:46:44 AM EST
I would only say something if it affects your job directly. You could then document specifics for about 1 month, then have a meeting with the dept. mgr. Do it in such a way that you are expressing concern about your job performance (being overloaded) versus complaining about them. My 27 years of experience has shown me that most mgrs, even senior, has no desire to change things.

 
Katherine
said this on 25 Aug 2009 8:34:59 AM EST
I am by all means a team player, but I definitely believe there are times when you need to speak up...........if this type of behavior impacts your levels of work, stress and productivity; then yes, I believe you should go to a supervisor and explain very politely what the situation is and how this type of behavior is effecting the entire office. People need to assume responsibility and accountability for their actions whether in the office enviornment or elsewhere.

 
Annonymous
said this on 26 Aug 2009 11:27:51 AM EST
I thought there would be some constructive ideas flashed around, but instead, I seem to find the contrary. It's similar to a co-worker asked to do something, but respond, "It's not in my job description." Or, when the manager asks, "No! I can't do it right now." I'm sorry, but I can't really comprehend how any employee can say "no" to your boss. Has anyone mentioned job descriptions really do not exist and are of the past? I believe it's called, "multi-tasking." Myself, I would only document if it has an impact on yourself. I'm also quite sure your boss is aware, and don't be so sure this person will be promoted. He or she may be promoted out the door. It's doesn't go unrecognized. I can only imagine if you had that much work to do, then you may not have the time to ask these questions, especially in this economy. No one wants to hear a complainer, and it's best to concern yourself about you, and your actions. Gosh, I would hate to think someone maybe speaking about you. "Gotta go! I have to get back to work!"




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