Alice Bumgarner, editor of Administrative Professional Today and contributing writer for Executive Leadership, has been writing about workplace and family issues for 13 years. Her articles have appeared in dozens of publications, including http://Salon.com, http://MSN.com, Continental magazine, Southern Living and Town & Country. She lives in Durham, N.C., with her husband, two daughters and dog Milo.
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Question: “What should I do about a co-worker who takes advantage of a boss-less office? My boss's main office is in Massachusetts, but she also manages my two-person office in New York remotely. This requires a large amount of trust from my boss. My co-worker, however, walks into the office late, but leaves on time every single day. Plus, she stops working 10 to 15 minutes early to use the restroom, shut down her computer and pack up. Further, she constantly makes personal calls on the office phone, which we share! I know that if my boss were here, my co-worker would not be conducting herself in this manner. How do I bring this to the attention of my boss without appearing like a troublemaker?” —Jamie
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said this on 17 Jul 2009 4:44:11 PM EST
I have the same problem in my office, there is an admin who will only do the immediate work that is expected, will not order paper and basically refuses to help customers. I don't want to come off as a tattletell.
I have mentioned to my boss when she is not around and I am unable to provide coverage (she will leave for HOURS at a time and expect me to cover her phones but will not let anyone know when she will be returning). It's very frustrating and I find myself resenting her. I'm sure she can be really nice, but it's really annoying that she'll see we're low on paper and instead of ordering more paper, she'll leave the bins open as a "hint" for me to order more paper. I get the feeling that she is jealous because she's considerably older than I am and I am the Ex. Assistant for my department. Honestly, I really don't know how to approach the situation or if it's even worth my time & energy. |
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said this on 21 Jul 2009 3:29:32 PM EST
I had to deal with a similar situation and unfortunately it came down to me leaving my job. I was the new person, while the other admin had been there for 17 years. She had a lot of health problems and she had also used the "you scratch my back, I'll scratch yours" policy for years. I ended up taking on a lot of her work because she was gone much of the time, and once I began getting recognition she began to resent it. She told many lies about the work I was doing (even though I provided proof to the contrary) and she eventually wore down management enough that they took away most of my responsibilities. I left, and I am really glad now that I did because I am in a much better work environment, no competition and better pay.
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said this on 24 Jul 2009 1:00:06 PM EST
That would be me as well; I'm not sure how much longer I can hold out
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said this on 17 Jul 2009 5:52:18 PM EST
When my boss is away (as he currently is), I feel a responsibility to do more than I would if he were here.
Many employees do not feel the same. I have, in the past had a closed door meeting with him about individuals that CONSTANTLY abuse unsupervised time. If she only did it every now and again, then I would just keep my mouth shut. However, this sounds like a constant habit. Tell your boss you are hesitant to talk because of potential backlash. Then you have to do what is right and tell him what you have witnessed. Remember, leaving early or not doing work while you are being paid to work, is no different from steeling. The company has to be competitive and must get the most from everyone working there in order to compete in today's economy. In addition, you are irritated when this is happening and therefore are not as productive as you would be otherwise. |
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said this on 17 Jul 2009 5:59:28 PM EST
You don't!
Sounds like you are so busy watching your co-worker that you are neglecting your duties. Maybe your co worker does more work in her/his short day than you do in your 8 hour day considering the time you spend keeping track of co worker. |
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said this on 17 Jul 2009 7:39:28 PM EST
I don't think Jamie is "watching" her co-worker. We're talking about a small office where they share one phone. I would think that it would be very disruptive if someone is chatting away most of the day, and upsetting if she can't take/make her business calls because of this. Also if the other person isn't there to do her job during the established work hours, who do you think is picking up the slack? If work is getting done around the office then Jamie should focus more on her work, taking on more to make herself more valuable to her boss, and making sure that the boss is aware of her contributions. Focus on being the star of the office. HOWEVER, perhaps a discussion with the co-worker about tying up the phone for non-business calls is probably not a good idea, and/or talk to the boss about getting another phone in the office (she'll probably ask why).
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said this on 27 Jul 2009 9:30:17 AM EST
You sound awfully defensive. Perhaps you're one of those employees we're talking about here and don't want to ruin riding the curt tails of others for yourself.
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said this on 17 Jul 2009 7:14:17 PM EST
This is certainly a tricky judgement call on your part: Are you absolutely certain that this employee is not doing company errands which make her late/how long has this employee been working for the boss/does he or she think very highly of her/how new are you to the organization...etc. All things to be considered before taking the bold step of "informant." However, I agree with Chelle that your co-worker is stealing money from the company by stealing time; therefore, it is the obligation of each employee to report it. I would hope that any reasonable supervisor would appreciate this input and note that you have no personal vendetta against this person, but you know the situation best. (Consider the fact that the boss may not know there is time wasted and may conclude the office doesn't need a second person - you!) Use your good judgement and do what you think you'd want to have done if this was your money that the employee was wasting!
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said this on 20 Jul 2009 8:54:54 AM EST
Most all days I can get more done in 5 hours than others in my area get done in 8. However, that does not make it fair for some to be allowed to shorten their day. It brings down moral. I think every office has their share of the sherkers. I would just tell my boss. She would want to know. Just ask her to "check in" periodically with a call or email and soon the co-worker will not know when the boss will check-in. If you don't talk to your boss about it, no one will.
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said this on 20 Jul 2009 10:44:27 AM EST
Unless your co-worker is neglecting her duties, which you have not mentioned, obviously this is not an issue with your boss. Also, unless you are put in charge and become your co-worker's boss, I would recommend you continue to do your job, keep wasting time worrying about your co-worker and just let your co-worker hang herself.
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said this on 20 Jul 2009 11:32:18 AM EST
I agree with Joyce. I believe that if you ask for another phone to be installed, the question as to why will be brought up and you will have an opportunity to tell the truth of the matter. You might also suggest that the company get your office a time clock so that your time is documented. Again, by asking the questions rise. As far as whether she gets her duties done or you take up the slack, I would suggest that your duties be documented so that your manager can see exactly what you are accomplishing as an individual. Go beyond what is required and show your boss that you have initiative. They might like what they see and require it from the others as well.
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said this on 20 Jul 2009 1:30:55 PM EST
As ANON stated, continue to do YOUR job, and let your coworker hang herself.
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said this on 20 Jul 2009 4:04:15 PM EST
I agree with S Duran. This would be a way for you to be able to get the tools you need to do your job, and gives your boss the opportunity to hear what your obstacles are without you looking like a tattle-tale. You are being solution-oriented this way without placing blame. I also agree that a time study or some other sort of documentation of duties would be helpful. I disagree when people say that you should mind your own business. In some instances, yes, people are too concerned with petty things, but in this case, it is inhibiting your performance and ability to get the job done.
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said this on 21 Jul 2009 4:45:47 PM EST
I agree that you should find a way to make a comment, but you have to be prepared that nothing will change. We have a situation where I work that one of the admin is not doing her work and she is not putting in her time this has been brought to the attention of her managers manager and HR and at this point looks as if nothing is being done about it. Infact, after I brought it up it was my timesheet that began to be questioned not the person who is cronically stealing time.
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said this on 24 Jul 2009 1:11:45 PM EST
I find that many admins spend an awful lot of time trying to fix the problems of others and critiquing their work ethic. Unless this other admin.'s behavior if directly affecting your work (i.e., tying up the phone for work related calls; getting you to cover for her, etc.), I would concentrate on my own job and as was mentioned, let you co-worker hang herself. Do not give yourself heartburn over the poor work ethic of your co-worker. If you do your "own" job to the best of your ability, you will secure your place there and be happier than playing cop.
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said this on 24 Jul 2009 1:12:25 PM EST
Unfortunately, it is true there is a good chance that nothing will change. I've experienced this first hand with a sherking coworker. I discreetly brought everything to our bosses attention (ironically enough, the HR director) and nothing was done (and still occurs to this day). As much as we may not know our coworkers complete list of duties, it still grates to witness other employees abusing the system and getting away with it. But who said life was fair?!!
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said this on 24 Jul 2009 1:15:11 PM EST
I would not so subtly point out to the co-worker that I notice what she is doing. Sometimes the realization that your other co-workers do not approve or appreciate your "flexible" work ethic is enough to cause someone to make a change. Afterall, she is aware that you could just as easily take your complaints to the boss.
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said this on 24 Jul 2009 1:27:07 PM EST
Coming from the prospective of a supervisor of several admin staff, I would want someone to tell me of a situation like this. I've learned that just because someone is venting to me, doesn't mean I have to do what they think I should do, but it helps them to vent. Other times they bring to light problems I'm not aware of because I don't work one-on-one with my admin staff - they all support other people. How can I correct a problem if I don't know about it? People will go weeks or months without telling me something that's irritating the heck out of them, when I could have done something about it much earlier had I only known. Sometimes I know about the issue, but I have a different perspective on it and reasons why I handle the issue the way I do. I try to explain my perspective but I also make it clear that it's my decision how I handle things with the admin staff. There are times when the issue is really between the two admin and they have to figure it out, but this sounds like more than just a personality conflict, so bringing the boss into the issue makes sense.
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said this on 24 Jul 2009 1:34:37 PM EST
As the manager and supervisor of a seven woman government office, I WOULD WANT TO KNOW. I would expect you to let me know and then leave it in my hands. If you don't see the results you're wanting after you tell me, understand that there may be circumstances that I'm not able to share with you about the situation so you may not see the result you're hoping for. Again, as the office manager, I would want you to tell me and then let me handle the situation.
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said this on 24 Jul 2009 1:41:06 PM EST
With 40+ years of working experience, I have come to realize that there will always be people like this. In the early years I wouldn't hesitate to explain the situation to the boss. However, time after time, there was no apparent changes. After many years, I stopped wasting my time. My rule of thumb, if it really affects your ability to get your work done, then take action. First step, approach the offending worker, explain how his/her behavior affects you, and ask them to stop. Then if this doesn't work, speak to you boss. Make it clear how this affects your ability to get your work done and be ready with a solution. Just remember, this may not help either. I have found that many supervisors, managers and even directors don't like confrontation. Your complaint may just sit without any action taken. Additionally, there are many upline "professionals" that are influenced by a person's looks, personality, and likability and allow those qualities influence how they evaluate that employee's performance. This may be a situation you will have to live with. Changing jobs may be the only solution to get away from this particular problem, but before you do carefully evaluate all the pros and cons of changing employers and remember there is at least "one in every crowd".
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said this on 24 Jul 2009 1:46:04 PM EST
I agree that you need to worry about your own job instead of your co-worker's. If your co-worker is doing this, then she will eventually do herself in. If you are really that unhappy, start looking for another position.
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said this on 24 Jul 2009 3:14:28 PM EST
Maybe you could start with just asking your boss what you should do is you were late every once in awhile, if she instructs you to call her or seems like it would be a problem then I would inform her that your co-worker is late at times. If she says she doesn't mind then I would stop caring. Honestly if she really wanted the 2 of you to always be on your game and be appropriate at all time she should really drop in more often, it is her responsibility to oversee you and it doesn't sound like she is. Maybe you could suggest that she stop in unannounced from time to time because you feel it would improve production from your location. Since there is only 2 of you she may get the hint that your other half needs some manager attention that she is not getting.
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said this on 29 Jul 2009 4:48:20 PM EST
That is an excellent approach.
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said this on 25 Jul 2009 9:10:35 AM EST
I agree with Nancy. While it may be difficult to see people supposedly getting away with something, in the end - they don't. Even if the boss never catches her, Karma works in mysterious ways. Don't waste YOUR valuable time worrying about her and her actions. Continue doing a great job and put yourself over the top with your own accomplishments. Eventually your co-worker will be found out.
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said this on 25 Jul 2009 11:36:06 AM EST
You don't bring it to the attention of your boss. Unless your boss has asked you to oversee that person, it is out of your jurisdiction. This happens everywhere, and if you allow it to bother you, you will always be frustrated.
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said this on 27 Jul 2009 9:06:37 AM EST
I think the key question is whether or not her behavior impacts your job performance. Do you have to work harder? Do you have to cover or do some of her work? If so then I think you should speak directly with her first in a firm but friendly way and see if anything changes. I would definitely address the phone issue either way. If it doesn't impact you though, I would say take the attitude that it is none of your business. These people eventually have a way of hanging themselves when given enough rope and if she is getting her job done, maybe she is a faster worker. Maybe she needs more work.
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said this on 29 Jul 2009 1:24:02 AM EST
Thank you for all the positive and truthful feedback. As an addendum to my original post, I have addressed the phone issue with my co-worker. I asked her if we can both agree to minimize the personal phone calls at work when it is really busy (which is most of the time). I took a diplomatic approach, because she tends to get defensive when I call her out on things. Nevertheless, her response was that she needs breaks and distractions from time to time and that she is not a robot. She accused me of implying that she doesn't do her work (defensive), and no matter what I said, she tried to make me look like the bad guy who is inflexible.
Normally, I wouldn't care if a colleague slacked off, but in this case, she is my only colleague and I have to work with her at least 40 hours a week. I spend more time with her than I do with most other people in my personal life! Her work ethic is lacking and she completely takes advantage of the boss-less office. Plus, she constantly complains about the work she has to do and relies on me constantly for answers. We have been employed approximately the same length of time (I was hired two weeks before her), yet I find that I am constantly training her, reminding her, and holding her hand for things that she should know by now. I feel that if I inform my boss of all this, I will look like I am out to get my colleague. But, if I don't say anything, it will continue to happen. I really like my position and would hate to find a new job because of this, but sometimes I feel as if I have no choice. I am diligent and focused and it is very difficult for me to work with people like this on a regular basis. |
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said this on 30 Jul 2009 11:54:52 AM EST
Since you have talked to her and she is not receptive to it, I would go to the boss. Or implement the suggestion from one of the posters about asking the boss to drop by unannounced. You shouldn't have to suffer or be forced to look for a different job because of someone else's lack of work ethic. Good luck!
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said this on 30 Jul 2009 7:26:59 PM EST
Good heavens! If the boss wanted the "slacker's" behavior changed, it would happen. Do your job & let the other person do, or not do, hers. Unfortunately, life is unfair, and you may just have to live with it or get another job. There often is a reason that a person in a small office gets away with stuff that others can't and that's because she is favored in some way or other and you are not. I have been an "unfavorite" in a small office and eventually did leave.
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said this on 31 Jul 2009 8:41:28 AM EST
It happens everywhere; we had that issue here and while my boss was responsive to me they did nothing - instead that person got another position within the organization and then accused me of degrading her... trust me you are better off saying nothing. Personally I would go to the boss - say it once and if nothing gets done at least you know you made your point. But dont continue to go and complain, that makes it look bad for you. I am not sure how big/small your office is but if you have a HR group go to them, and tell them that confidentally you would like this suitation resolved. They will have to take action - of course you could get the answer I got - You dont know what arrangement the boss has with this co-worker but thanks for letting us know it is affecting you and I will speak with both of them..... I am just happy that she has moved offices along with her possy of friends. People change at the drop of a dime, personally I have learned to never recommend people for jobs; keep personal lives out of the office; keep desk organzed and no personal belongs cause one day it could turn on you and you are asked to leave.
Jamie, do your job; keep your head down and mind your ps and qs... approach HR and your boss ONCE - you have said your part you have told them what is going on - it is now up to them to either do something or not... Dont let this behavouir ruin your life - afterall the job is there to pay for your life not your life being there for the job.... start being more positive and let her hang herself... trust me it will happen; and in the long run you have made the boss aware of the situation and it is up to her to do something. |
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said this on 05 Aug 2009 8:11:56 PM EST
Hi, Jamie,
I also have been in that boat you're in. And I was the one who came off looking bad when I said something to our boss. Since then, I learned to keep my opinions to myself and do my job the best I could. You have to decide for yourself whether it is bad enough for you to start looking for another job elsewhere, or if you can just change your perspective and not let it bother you. As for her hanging herself, that doesn't always happen either - sometimes those people move up in the system - either because of who they know, or for whatever reason, but again, you can't let it affect who you are and your personal work ethic. Hang in there, and best of luck. |

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