No. You do not have to settle for system problems of any regularity. Informatio Technology has matured to the point where it can be very reliable. I know because I have been in the business of supporting businesses like yours for over twenty years, and I've built a good business out of it. It is possible to have a business computer system--workstations, a network, and one or more servers--that is up and working most of the time. You need an experienced IT person who stays close to industry standards and best practices, hardware and software product vendor recomendations, and who sticks with proven solutions and doesn't cut corners. Most computer related problems can be anticipated and prevented through proactive maintenance and management. You may have to spend more than you are now up front, but over time, done right, the savings--direct and indirect--will be substantial. It doesn't have to be a bad experience. Good luck!