Question: I manage several administrative support assistants in an executive, senior management environment. One of the assistants has difficulty separating emotions from her job duties. She internalizes many business decisions either as personal attacks on her or reminiscent of personal relationships not related to work. Her feelings factor into many of her business decisions. As you can imagine, it is difficult to manage her performance.
Her interpersonal relationships with her co-workers and me are occaisionally strained. For lack of a better word, she is almost a bullying personality and is frequently moody. She is making minor mistakes on a more frequent basis, and appears to increasingly resent my corrections of them.
When confronted about her performance, she appears willing to accept and make changes, but is very emotional (crying) during these meetings. And as each issue corrects itself, it seems another one appears.
What is the message I am not understanding from her? What am I not doing that I need to do? How can this situation be corrected? -- Anonymous