• LinkedIn
  • YouTube
  • Twitter
  • Facebook
  • Google+

Admin Pro Forum

Share best-practices with your administrative peers. Pose a question, offer advice, or just be a fly on the wall.

Page 92 of 97« First...102030919293...Last »

Question: I am the supervisor for our Clerical Department. One of our team members (let's call her Erica) is well-liked and energetic. However, she has become very friendly, personally and professionally, with one of the senior administrative assistants.

I have asked Erica repeatedly to check in with me first thing in the morning so that we can discuss “hot” items. Instead, she reports directly to the senior AA.  I know there is a lot of gossip being exchanged between the two of them.

This situation has divided my department because, quite frankly, no one trusts her. I think Erica does not respect my authority because she knows she is close to the ear of the senior AA and she uses that as a shield. I feel that my position is being undermined by Erica and the senior AA.

Do I have any recourse?  -- Stumped in Seattle

Question: I understand that salaried employees are expected to work unpaid/uncompensated overtime. I computed my regular work hours and overtime hours for last year and discovered I had worked a period equivalent to more than 13 months of business days in a 12-month business year.

In the business world, in general, how much overtime is expected of a lower-level, salaried secretary? I want to be known as a team player, but don't want the business to take advantage of my goodwill.  -- Anonymous

Question: I am the office manager for an HVAC (heating, ventilation & air conditioning) company, We need field people, mechanics and helpers, that type of thing.  The type of workers we are looking for really don’t attend job fairs much.

I have tried advertising for help everywhere: small newspapers, large newspapers, the Web and tech schools.   Does anyone out there have any scathingly brilliant ideas on how to reach this type of worker to recruit them?  I would appreciate ANY suggestions.

Thanks so much.  -- Kelly Hogue, Warminster, PA

Question: Our office is about to undergo some reorganization.  Three of my four bosses will soon be moved to other departments within the company.  They'll be "swapping" departments with one another, and I've been asked to facilitate this change.  I'd love any ideas on how to make this a smooth transition for them.  How do you help a boss prepare for his or her successor?  What steps can I take in advance that will be most helpful when the move takes place?  -- Anonymous

Question: Our office is about to undergo some reorganization.  Three of my four bosses will soon be moved to other departments within the company.  They'll be "swapping" departments with one another, and I've been asked to facilitate this change.  I'd love any ideas on how to make this a smooth transition for them.  How do you help a boss prepare for his or her successor?  What steps can I take in advance that will be most helpful when the move takes place?  -- Anonymous

Question: Over the years, we’ve received many questions from readers of Personal Report for the Administrative Professional about how to plan — and pull off — successful meetings and events. Now, it’s your turn to brag. What’s the best single thing you've done that made your meeting or event a success?  -- The editors

Question: If you’ve taken on more responsibility in the past five years, you aren’t alone. Admins are filling more advanced roles, according to a recent survey of more than 3,200 members of the International Association of Administrative Professionals. So, what new responsibilities have you taken on in recent years, and have they made your job more enjoyable or just more stressful? (Look for more coverage of the IAAP survey in the July issue of Personal Report.)  -- The editors

Question: We are currently having difficulty getting new sales people.  We have placed ads in a major newspaper and a more local newspaper.  One of the ads also came with an online ad.  I even placed an ad with a local state office.  We are looking for new and better ways to advertise our current job openings in the sales department.  Does anyone have any suggestions as to what’s out there that works?  -- Anonymous

Question: We have three offices in our building and each office has a secretary.  One of our secretaries is a wonderful person but is too loud.  When I am around her, her laughter is so loud it hurts my ears.  It is disruptive to those working nearby and actually embarrassing when visitors are in the office.   Her immediate supervisor has skirted around the issue without addressing it directly, so she really has no idea what the problem actually is.  How can I help her and ease the pain on our eardrums?  -- Anonymous

Question: I just returned from a professional conference.  I've heard of people designating certain times as quiet time (or do not disturb time).  We discussed it, and the trainer suggested doing it on a daily basis, if needed. Each morning, just let your office workers know when you will not be available unless it is an emergency. I've heard of managers using this.  Do any of you admins use it and, if so, what is your process?  -- Jeannette, Rhode Island

Page 92 of 97« First...102030919293...Last »