Question: Does anyone have information on "admin pools" (when a group of administrative assistants work together as a team and report to a senior assistant)? If you are a member of an admin pool or the supervisor of one, I would love to hear your feedback on what you feel are the pros and cons of this type of arrangement. How do you like it in comparison to the traditional arrangement of working solo, reporting to management? -- Amy, Massachusetts
Admin Pro Forum
Share best-practices with your administrative peers. Pose a question, offer advice, or just be a fly on the wall.
Question: I have a Junior AA working with me who is pretty young and this is her first "real" job. She is a good worker when she's here. My problem is that she sits in the reception area and walks in a half-hour late at least two or three times a week, or dresses inappropriate for a business office.
While I understand that she's young and a good worker, I don't want to keep reminding her that working hours are from 8:30 to 5:30 and not from 9:00 to 5:30. I have tried talking to her about dressing and being late, but it seems to fall on deaf ears. I have tried to give her verbal warnings. I'm not sure what to do next. -- Needing Help in New York
Question: I work in an office where I am in the center of everything, so I can hear and see everything that goes on. One of my co-workers pretends to work all day but spends most of the time on the phone, and it's all personal calls. I believe that my boss is clueless as to what's going on.
I'm wondering if I need to let my boss know what's going on or
continue to do my work and not pay any attention. It's very distracting
and discouraging because I do more work than my co-worker and they get
a whole lot more than I do. -- Discouraged in Alabama
Question: Our office has a custom letterhead template with text boxes at the bottom for each office location to insert its address, phone and fax numbers. Each time we open this template, the cursor is automatically positioned in this text box, no matter where the cursor was in the document the last time the template was updated and saved. How do we force the cursor to appear in the addressee line at the top of the template each time it's opened? -- Ann in Wausau
Question: I have been employed in good standing with a great corporation for more than eight years.
Working in the administrative field has been my specialty for years, and I've worked my way into the position that I hold now: Receptionist/Clerk.
I have grown this position over four years to be much more than a receptionist; I'm more like an Administrative Assistant/Office Manager.
I strive for challenge, change and continuous learning. Over the past few years, I have applied for internal transfers and promotions, applying for nine different position in the past two years alone.
Each position was filled with another candidate. Why?
When I get the calls to let me know that I did not receive the jobs, the responses were along the lines of: "You interview well. We like your personality. You were one of the top candidates. Your skill set was very desirable, but we did not think you would be a fit for the position."
Can someone give me some feedback to let me know what you think? -- Anonymous
Question: "I have two daughters in college and am looking for ways to use my skills at home to earn some extra income. I have gathered information from the Internet on virtual assistants. It looks like a possibility for me, but was wondering if anyone is a virtual assistant and if they would give me some advice (pros, cons, pay, reputable organizations to join, etc.). Thank you." -- Connie
Question: "When I returned to work after the recent holidays, I learned that a junior admin in our office had had her title upgraded to equal mine. When I asked my boss about this, she said that it was to keep job titles similar to those of our sister companies.
"I've worked here much longer than this person has and I have more important responsibilities. I don't know how her salary compares to mine ... and I don't want to know. But I do feel that I earned my title and she didn't.
"What should I do about this?" -- Frustrated in Alabama
Question: It's review/bonus time at my company. I'm the AA to the HR/OM (and everyone else). That's the least of my issues.
I automatically took on the marketing assistant position and have been doing that work since the beginning of May. I do it only because it needs to be done, not because I'm learning anything that has anything to do with my job.
I feel that, because I've automatically taken on this role (with zero compensation), no one is worried about hiring someone for the job. How do I get the raise and bonus I deserve? -- Frustrated LD
Question: On and off, stationery items like staplers, calculators and such disappear from our office. Writing our names on them seemed a good idea until someone said that would help only if it was "borrowed" within the office, but was useless if the item was being taken home.
Other than locking the items away every day, is there any effective way to deal with this?
The scary part is, whoever is taking these items could also be picking up other things that are impossible to track (pantry supplies, paper, etc.), so we're looking for ways other companies have addressed this issue. Thank you! -- Sharmane
Question: Annually, our division has a special doctors lecture, and we invite a prominent physician to speak. I've been assigned the task of creating the program and invites for this event. The invites mailed out need to request that the invitees RSVP and select their preference for dinner.
Does anyone have any samples to e-mail me for programs and invites? Any information would be greatly appreciated. -- Sherry A. Cobbins, Chicago