Admin Pro Forum

Share best-practices with your administrative peers. Pose a question, offer advice, or just be a fly on the wall.

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Question: How do you not get stressed out working as an assistant to two very powerful personalities? One has the effect of a Mack truck when he approaches me. The other tends to be highly critical and extremely articulate.  -- Carolyn

Question: I'm responsible for planning team-building exercises for a team of eight people. Does anyone have any great ideas of things to go out in the community to do that are fun but also will teach a leadership skill?  -- Bonnie Rohrer
Question: I'm looking for a basic administrative-assistant outline format; something I can refer to for most outlines. Occasionally, I have to set up an outline for routing schedules, chairman responsibilities, time lines for other departments, etc.  -- Gina

Question: I’m supposed to compile a list of FAQs for our company Web site. Does anyone have some advice for me? Have you done this for your company Web site? How did you go about choosing content without getting too general? (What does ____ company do?)

Any advice is helpful and appreciated! Thanks!  -- Liz

Question: I'm going to be taking on the responsibilities of someone who is leaving the company. What's the best way to ask for added compensation for this, since they aren’t going to be paying the person who's leaving? I just don’t want to be taken advantage of.

Thanks!  -- DH

Question: First of all, thanks to everyone on here who takes the time to network in such a great manner!

I'm an executive assistant without a college degree in Atlanta. I was home-educated through graduation in 2003 and excelled in my studies, many of which were on a college level. I’ve read extensively (marketing and economics textbooks, communications, administrative handbooks, and so on) and want to take the GED soon.

After I take the GED, I plan to continue on the path toward an associate's degree, and I really would appreciate and value any advice. I’m not sure where to go, what to study, how to pay for it, how to get in, etc. I’ve read SO much online and in books, but everything is so geared toward high school students.

I’m also interested in information possibly from those who were also home-educated and have made the transition or those who didn’t finish high school but later returned to finish a degree.  -- Wanting to learn in Atlanta
Question: It's my boss. While he is a very intelligent man, he spends too many hours a day playing games on the computer instead of completing his work. Last week, he had some priority jobs to complete. When I asked him about it, he said he was Christmas shopping.

I have called him on it and told him he isn't fooling anyone; we know when he's not working. I've told him that his delaying completing his work is affecting my work. He nods sheepishly but does nothing to improve the situation.

Some of his work relates to getting clients to pay their bills. It all seems to work out in the end, but I'm at my wits' end and don't know what to do anymore. The four other men in the office do their work, but a lot of what my boss doesn't finish affects them, as well.

Does anyone have any suggestions? I would appreciate your help.  -- Kim

Question: I have an employee who called in and indicated she wasn't going to be able to come to work today because her daughter is sick.

Other employees in our department have let me know that she'd been telling them that she was going to ask if she could book the day off, as she was moving this weekend.

This is our busiest time of year and everyone is working extra hours to keep on top of the workload. If she had asked for the time off, it would have been granted, providing she was willing to make up the required hours.

This is very frustrating to the other employees and to me. Any ideas on how to handle this? Should it be addressed with the employee?  -- Frustrated in Windsor, Ont.

Question: I'm the HR representative in a small financial-planning firm. We're looking for a really good executive assistant to support our three principals, but we're having trouble weeding out the candidates who sound good from the ones who really are.

Has anyone used a type of skill test to give at an interview, or can you point me in the right direction?

We're not asking for anything more than a very good, competent, organized person, and I know they're out there. Does anyone have any advice for this situation?  -- jodietz

Question: During a performance review, how do you tactfully discuss with an employee -- point out to an employee -- that he or she spends way too much time visiting with co-workers in surrounding cubicles?  -- Jean