Admin Pro Forum
Share best-practices with your administrative peers. Pose a question, offer advice, or just be a fly on the wall.
Question: I report directly to the director and I also supervise the receptionist/secretary in our agency. The problem is dealing with the assistant director (AD), who is a bully. I have tried to let the bullying slide, but the receptionist/secretary has submitted a complaint to me on how uncomfortable it makes her feel when the AD screams at me.The AD gets mad about things I have no control over. She also makes verbal changes on procedures and when we make the changes, she comes back and states she didn’t say that. I handle payroll and she will come in and make changes on payroll day. Then she comes into my office and hollers and screams at me because I had to add information into the payroll system. I have tried to speak to her. I have apologized to her. But she is a bully, and I am at the point that I may need to look for another position. The director speaks to her and she gets upset and hollers at him, too. He allows it, and then I get it even worse. --- Anonymous
Question: I recently worked on a "team project" that included giving a presentation to an entire department (think "The Apprentice Lite"). We didn't have a project manager, but three out of the four team members worked night and day for three weeks on this project.
The three of us did literally 99.9 percent of the work. The fourth team member (we call her "The Albatross") came up with the "concept" but when asked to complete her portion of the presentation, she would regurgitate what we had already done in a completely unusable format.
When we gave the presentation, she chimed in during our portions, making it look as though we had overlooked something and that she had "saved the day."
Unfortunately, the Donald wasn't there to ask us who should have been fired. What is your advice on handling future projects such as this, with a deadbeat project member who happily lets you do all her work and takes all the credit? -- Migraine Millie
I need a program that people can search by one word or the complete title. What works the best, Excel or Access? Are there other programs that work better? We are a large company and a large department. -- JG
Question: I frequently send out meeting notices by e-mail to a large group of volunteers, well in advance of the meeting date. While some of the volunteers RSVP, many do not. I also send out a small reminder closer to the meeting date.
Sometimes this helps, but quite a few volunteers never respond. This is a problem because their attendance is very important, and I order food according to how many people are coming.
How should I handle this in a courteous and professional way? You can't force people to respond to your e-mails. My last resort is to call each person individually, but I feel like I'm being "pushy" when I do that. Plus, that takes a lot of time. Any suggestions? -- Anonymous